Operations Assistant - 21845

Somewhere; Mexico; Remote; AUD 74,000 - 100,000; Full time

Job summary

Somewhere is a high-growth healthcare logistics and managed transportation platform seeking an Operations Assistant to work closely with the founder. This remote, full-time role requires sharp problem-solving, concise communication, and proactive ownership across executive support, client onboarding, and basic financial reporting.

Candidates should be in Latin America or South Africa and be available to work in US Pacific Time hours.

Qualifications

• 3+ years of experience in Operations Associate, Executive Assistant, Chief of Staff, or similar role directly supporting a founder or senior executive.
• Ability to thrive in ambiguous, fast-moving environments and take ownership without hand-holding.
• Hands-on experience with basic bookkeeping, tracking revenue/expenses, and financial reporting.
• Excellent written and spoken English with concise communication and clear next steps.
• Ego-free, coachable attitude aligned with a founder's rhythm.
• Proficiency with Google Workspace, Slack, Notion, and cloud accounting software (QuickBooks, Xero, or similar).
• Located in Latin America or South Africa with full availability to work live during US Pacific Time business hours.

Responsibilities

• Inbox triage and responding on the founder's behalf; flag critical issues.
• Calendar management across multiple time zones and coordination of meetings with enterprise clients and partners.
• Post-meeting follow-ups, action item tracking, and ensuring nothing falls through the cracks.
• Support onboarding for new healthcare and enterprise clients and provide operational questions answered.
• Maintain basic bookkeeping records and prepare concise financial reports for executives.
• Lead special projects, build process documentation, and implement lightweight internal automations.

Skills

Communication

Startup mindset

Financial literacy

Time management

Independent work

Tools

Google Workspace

Slack

Notion

QuickBooks

Xero

Job description

Role: Operations Assistant
Priority Location: Latin America (LATAM) or South Africa
Working Hours: Full-Time (Must align with US Pacific Time business hours)
Type of Contract: Independent Contractor / Full-Time
Type of Job: Remote
The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.
About The Company We are a high-growth, for-profit healthcare logistics and managed transportation platform. Our mission is to streamline the global distribution of critical therapeutics, diagnostics, and medical devices through automated tracking and data consolidation, minimizing supply chain delays where every minute counts.
Driven by a fast-paced, high-execution environment, our founder leads a lean, high-performing team of about seven people. As our platform and operations scale rapidly, we are hiring a high-caliber right-hand operator to partner directly with executive leadership, optimize workflows, and keep our business moving at top speed.
About The Role We are hiring a full-time Operations Assistant to work directly alongside our founder. This is a high-trust, high-impact seat: you will own executive communications, calendar management, and operational follow-through, while supporting customer onboarding and managing foundational financial reporting.
This is not a task-taker role—we are looking for a true operator. You are someone sharp who figures things out independently, takes immediate action, communicates concisely, and acts as a force multiplier for the founder. If you thrive in fast-moving startups and love wearing multiple operational hats, this role is for you.
Key Responsibilities Executive Support & Follow-Through

• Inbox Triage: Manage, prioritize, and respond to incoming emails on the founder’s behalf; flag critical issues requiring immediate founder attention.
• Calendar & Coordination: Manage scheduling across multiple time zones, coordinate meetings with enterprise customers, partners, and internal teams, and prepare executive meeting briefings.
• Execution & Tracking: Drive post-meeting momentum by sending prompt follow-ups, scheduling touchpoints, tracking action items, and ensuring zero details fall through the cracks.
  

Customer Onboarding & Operations

• Assist new healthcare and enterprise clients during platform onboarding, providing seamless setup support and answering operational questions.
• Serve as a reliable, customer-facing point of contact to resolve client inquiries rapidly.
  

Financial Reporting & Bookkeeping

• Maintain basic bookkeeping records, track daily spend and revenue, and reconcile financial data.
• Prepare clear, concise financial reports and summaries for executive review.
  

Special Projects & Process Improvement

• Spearhead special projects as business needs evolve—from building process documentation and configuring internal tech stacks to performing fast-turnaround market research.
  

Qualifications & Skills

• Experience: 3+ years of experience as an Operations Associate, Executive Assistant, Chief of Staff, or similar role directly supporting a founder, CEO, or senior executive.
• Startup Mindset: Demonstrated ability to thrive in ambiguous, fast-moving environments and take end-to-ownership without hand-holding.
• Financial Literacy: Hands-on experience with basic bookkeeping, tracking revenue/expenses, and financial reporting.
• Communication: Exceptional written and spoken English skills; clear, direct, and concise communicator with no vagueness about project statuses or next steps.
• Coachability: Ego-free approach to work; receptive to direct feedback and highly aligned with a hands-on founder's rhythm.
• Tech Proficiency: Comfortable with tools like Google Workspace, Slack, Notion, and cloud accounting software (QuickBooks, Xero, or similar).
• Schedule & Location: Located in Latin America or South Africa, with full availability to work live during US Pacific Time (PST) business hours.
  

Nice to Have

• AI & No-Code Aptitude: "Vibe coding" ability—comfortable using AI tools (e.g., Claude, Cursor, Lovable) or no-code platforms to build simple automations, internal scripts, or operational fixes.
• Prior experience at an early-stage or venture-backed tech startup.
• Background or familiarity with logistics, supply chain, healthcare, or B2B SaaS operations