Operations Assistant

DSE Transport Pty Ltd; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Gym on site

Onsite parking

KPI bonuses

Job summary

DSE Transport Pty Ltd is seeking an Operations Coordinator to sit on the Sydney metro operations desk at Minchinbury. You will oversee the afternoon workflow, keep jobs moving, track drivers, and keep customers updated to ensure no tasks are left unfinished at day’s end.

This full-time role offers a Monday–Friday schedule, with no early 5am starts, and a supportive team environment that values training and internal growth.

Qualifications

• Experience in transport, logistics, freight forwarding, warehousing or dispatch.
• Ability to stay calm with a phone in one hand and three jobs to move.
• Clear, direct communication with drivers and customers.

Responsibilities

• Allocate customer jobs to drivers and track them through the day.
• Answer calls and emails from customers and drivers with a 15 minute response standard.
• Monitor unassigned jobs and keep runs on schedule.
• Maintain accurate job notes, bookings and driver availability.
• Chase outstanding runsheets and paperwork for clean billing by admin.
• Perform daily compliance and fatigue checks.
• Log customer service issues, delays and breakdowns before finishing the day.
• Cover allocators when they are on leave.

Skills

Transport knowledge

Calm under pressure

Clear communication

Tools

Transport management system

Driver app

Job description

DSE Transport is an Australian owned transport company running metro, linehaul and interstate freight out of Sydney, Melbourne and Brisbane. We have grown quickly over the last two years and we are adding to the Sydney operations team.

This is a 9am to 6pm role, Monday to Friday. If you have worked in transport you will know how rare that is. You get the back half of the day, the busy part, without the 5am alarm.

About the role

You will sit on the Sydney metro operations desk at Minchinbury, reporting to the Branch Manager and working alongside our allocators. You are the person keeping the afternoon moving: jobs going out, drivers tracked, customers updated, and nothing left hanging at the end of the day.

What you will be doing

• Allocating customer jobs to drivers and tracking them through the day
• Answering calls and emails from customers and drivers, with a 15 minute response standard
• Watching unassigned jobs and keeping runs on schedule
• Keeping job notes, bookings and driver availability accurate in our system
• Chasing outstanding runsheets and paperwork so the admin team can bill cleanly
• Daily compliance and fatigue checks
• Logging customer service issues, delays and breakdowns before you go home
• Covering the allocators when they are on leave

What you will bring

• Some experience in transport, logistics, freight forwarding, warehousing or dispatch. You do not need to have run a desk on your own, but you should know what a runsheet and a POD are
• The ability to stay calm with a phone in one hand and three jobs to move
• Clear, direct communication. Our drivers are subcontractors and employees from a lot of different backgrounds, and being easy to deal with matters
• Accuracy. In this business a wrong address or a missed note costs real money
• Comfort with software. We built our own transport management system and driver app, so you will not be working off a whiteboard and a spreadsheet

Why DSE

9am to 6pm, Monday to Friday. No weekend roster, no 5am starts

A close-knit team that will train you and share what it knows. Culture is the reason people here took the job, and the reason they stay

KPI bonuses, staff and driver engagement events through the year, and a gym on site

A clear step up. The Operations Coordinator role is the next rung and we would rather promote than advertise

We invest properly in our systems. Live GPS, an electronic POD app, automated compliance, and we build it in house

Onsite parking at Minchinbury, minutes from the M4 and M7

A business that is growing, so there is more coming, not less