Charter and Tours Reservations Officer - Auburn (Full-Time)

Deanes Coaches; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Full-time permanent position based at‑

Comprehensive training

Friendly Sydney-based team

Family-owned business that values its'

Variety across charter, tours, school\

Job summary

Deanes Coaches Group is seeking a Charter and Tours Reservations Officer at Auburn depot in Sydney. This busy role centers on delivering smooth charter and tour operations, coordinating with the operations team, drivers and clients.

You will handle quotes, bookings, payments, and inquiries in a high-volume environment. A team‑oriented, detail-focused candidate with travel or bus operations experience will thrive in this supportive, family‑owned company offering comprehensive training.

Qualifications

• Experience in travel, tours, or bus and coach operations.
• Organised, with strong attention to detail.
• Comfortable in a high-volume environment.
• A genuine team player with a positive, helpful approach to customers and colleagues.

Responsibilities

• Preparing and sending charter quotes.
• Managing charter bookings, including final details checks and booking amendments.
• Booking tours, taking payments and keeping customers informed.
• Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin.
• Answering general enquiries by phone and email.

Skills

Attention to detail

Organised

Team player

Customer focus

Tools

Microsoft 365

Job description

Charter and Tours Reservations Officer - Auburn (Full-Time)

This is a busy, varied role at the centre of Deanes Coaches Group's Sydney operation. No two days are the same. You'll work closely with the operations team, drivers and customers to make sure every trip runs smoothly.

Key responsibilities

Preparing and sending charter quotes

Managing charter bookings, including final details checks and booking amendments

Booking tours, taking payments and keeping customers informed

Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin

Answering general enquiries by phone and email

• Preparing and sending charter quotes
• Managing charter bookings, including final details checks and booking amendments
• Booking tours, taking payments and keeping customers informed
• Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin
• Answering general enquiries by phone and email

About you

Experience in travel, tours, or bus and coach operations

Organised, with strong attention to detail

Comfortable in a high-volume environment

A genuine team player with a positive, helpful approach to customers and colleagues

Full-time permanent position based at Auburn depot

Comprehensive training, so you'll be supported from day one

A friendly, supportive Sydney-based team

The chance to work with a family-owned business that values its people

Variety across charter, tours, school services and major contracts

• Experience in travel, tours, or bus and coach operations
• Confident using Microsoft 365
• Organised, with strong attention to detail
• Comfortable in a high-volume environment
• A genuine team player with a positive, helpful approach to customers and colleagues

Benefits

• Full-time permanent position based at Auburn depot
• Comprehensive training, so you'll be supported from day one
• A friendly, supportive Sydney-based team
• The chance to work with a family-owned business that values its people
• Variety across charter, tours, school services and major contracts

About the role

This is a busy, varied role at the centre of Deanes Coaches Group's Sydney operation. No two days are the same. You'll work closely with the operations team, drivers and customers to make sure every trip runs smoothly.

Key responsibilities

• Preparing and sending charter quotes
• Managing charter bookings, including final details checks and booking amendments
• Booking tours, taking payments and keeping customers informed
• Handling operational administration: lost property enquiries, complaints and compliments, driver and customer communication, and general admin
• Answering general enquiries by phone and email

About you

• Experience in travel, tours, or bus and coach operations
• Confident using Microsoft 365
• Organised, with strong attention to detail
• Comfortable in a high-volume environment
• A genuine team player with a positive, helpful approach to customers and colleagues

Benefits

• Full-time permanent position based at Auburn depot
• Comprehensive training, so you'll be supported from day one
• A friendly, supportive Sydney-based team
• The chance to work with a family-owned business that values its people
• Variety across charter, tours, school services and major contracts

About us

Deanes Coaches Group is a family-owned and operated bus and coach company. We run charter, tours, private school services, FlixBus, Snowy 2.0 and TrainLink services. We're growing our Sydney team at our Auburn depot.