Operations Analytics & Insight Lead

CouriersPlease; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Dynamic culture

Professional development

Industry leader during transformation

Job summary

CouriersPlease is seeking an Operational Analyst to transform complex data into actionable insights that drive continuous improvement. You will develop and maintain dashboards, monitor KPIs, and work with the National Operations team to identify opportunities based on data analysis.

The role emphasizes collaboration with operational leaders, data governance, and the automation of reporting and data processes to scale performance across Australia.

Qualifications

• 2+ years' experience in an Analyst/Operational Analyst or similar data-focused role.
• Demonstrated experience analysing operational and commercial data and developing reports, dashboards and performance insights.

Responsibilities

• Analyse operational and commercial data to identify trends, performance gaps, hotspots and opportunities for improvement.
• Translate complex data into clear, meaningful and actionable insights for operational leaders and business stakeholders.
• Collaborate with the National Operations team and operational leaders to identify, quantify and present areas of opportunity based on data analysis.
• Develop, implement and maintain dashboards, reports and visualisations that provide clear visibility of key operational and commercial metrics and KPIs.
• Maintain key operational master data, including location master data and other operational reference data, ensuring accuracy and governance.
• Champion data quality and integrity through validation, controls and reconciliation processes.
• Develop and maintain SOPs, reporting processes, data definitions and user documentation.
• Identify opportunities to automate data extraction, transformation, reporting and processes to improve efficiency.
• Support peak planning and forecasting through data analysis and scenario analysis.

Skills

Power BI

Power Pivot

SQL

ETL tools

Data analysis

Stakeholder communication

Tools

SSMS

Job description

CouriersPlease is seeking an Operational Analyst to transform complex data into actionable insights that drive continuous improvement. You will develop and maintain dashboards, monitor KPIs, and work with the National Operations team to identify opportunities based on data analysis.

The role emphasizes collaboration with operational leaders, data governance, and the automation of reporting and data processes to scale performance across Australia.