Operations Analytics Lead — 12-Month Contract

Hollard Insurance; North Sydney Council; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work flexibility

Remote work opportunities

Work-life balance

Job summary

Hollard Insurance in Sydney is seeking an Operations Insights Manager on a 12-month max-term contract to lead a high-performing analytics team within the Chief Data Analytics Office. You will drive data-driven insights, collaborate with stakeholders and deliver impactful reporting to improve operational performance.

The role requires strong experience in BI, SAS/SQL/Python, and visualization tools (PowerBI/Tableau), with a focus on governance, scalability and continuous improvement.

Qualifications

• Demonstrated experience in an analytical/reporting role within the general insurance industry or financial services with demonstrated ability to deliver measurable business outcomes
• Proven ability to lead and inspire analytical teams through complex projects, fostering a culture of coaching, motivation and high performance
• Strong experience in business intelligence, project management, and reporting with ability to design scalable processes and frameworks that improve team efficiency and stakeholder satisfaction
• Advanced proficiency in analytical tools (SAS, SQL, Python) with strong statistical capability; experience in visualization platforms (PowerBI, Tableau) is required

Responsibilities

• Execute enterprise business intelligence strategies in partnership with the Business Insights and Reporting leadership team
• Collaborate with business stakeholders across Hollard to prioritise, scope out and deliver high-value reporting and analytical initiatives that measurably improve operational performance
• Lead complex insights and advanced analytical programs that support business strategy, measurable business outcomes and operational efficiencies
• Implement continuous improvement processes that reduce reporting cycle times, enhance reliability and user experience
• Establish performance benchmarks and implement feedback loops to ensure all reporting deliverables and benchmarks meet evolving business needs and regulatory requirements
• Lead a team by setting clear performance expectations, conducting regular one-on-ones, and creating individual development plans that align with business objectives and career progression

Skills

Team leadership

Data analysis

Stakeholder management

Strategic thinking

Tools

SAS

SQL

Python

PowerBI

Tableau

Job description

Hollard Insurance in Sydney is seeking an Operations Insights Manager on a 12-month max-term contract to lead a high-performing analytics team within the Chief Data Analytics Office. You will drive data-driven insights, collaborate with stakeholders and deliver impactful reporting to improve operational performance.

The role requires strong experience in BI, SAS/SQL/Python, and visualization tools (PowerBI/Tableau), with a focus on governance, scalability and continuous improvement.