Service Delivery Analytics & Dashboards Analyst

Payments To Grow Your World

Victoria

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Job summary

Worldline Service Australia is seeking a proactive dashboard and reporting analyst to build and automate service reporting from multiple management tools. You will work within the Service Delivery team to ensure stable, resilient reporting that meets contractual obligations, leveraging Power BI/Tableau, SQL, and ITIL practices.

Join a global payments leader and contribute to monthly reporting, KPI calculations, and data source validation while collaborating with Data Engineers and AI Developers

Qualifications

Experience with service reporting.
SLA interpretation.
Excel proficiency.
Power BI/Tableau skills.
SQL (desirable).
ITIL Service Level Management.
Financial services or payments.
Skilled in ServiceNow.
Jira.
Slack.
Various incident management tools.

Responsibilities

Review customer contracts.
Develop SLA reporting catalogue.
Define KPI calculations.
Identify and validate data sources.
Produce monthly customer reports.
Develop dashboards.
Document reporting processes.
Automate reporting with Data Engineers and AI Developers.
Support governance meetings.

Skills

Service reporting

SLA interpretation

Excel

Power BI

Tableau

SQL

ITIL

Payments industry

ServiceNow

Jira

Slack

Incident management tools

Education

Degree or Diploma in IT/Analytics

ITIL Foundation & Power BI cert desirable

Tools

ServiceNow

Jira

Slack

Power BI

Tableau

Job description

Join a global payments leader and contribute to monthly reporting, KPI calculations, and data source validation while collaborating with Data Engineers and AI Developers

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