Operations & Administration Officer

Hikma House; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hikma House in Brunswick, a disability services provider, is seeking an Operations and Administration Officer to support day-to-day operations, maintain records, and ensure services meet NDIS and organisational requirements. You will be the go-to contact for staff, participants and external stakeholders, coordinating administration, documentation, scheduling and compliance.

The role is varied, fast-paced and team-focused.

Qualifications

• Previous experience in an office or administration role.
• Strong attention to detail and accurate record-keeping.
• Quick learner with the ability to understand new systems.
• Strong organisational and time-management skills.
• Clear written and verbal communication.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive, reliable and team-focused.
• Ability to handle confidential information appropriately.
• Proficiency in Microsoft Word, Excel and Outlook.
• Experience using ShiftCare, ELMO or similar systems.
• Knowledge of NDIS processes and compliance requirements.
• Experience working within disability or community services (highly regarded).

Responsibilities

• Support administration, documentation, scheduling and compliance.
• Be a key contact for staff, participants and external stakeholders.
• Contribute to office operations and service delivery.
• Assist in records management and governance activities.
• Respond to inquiries and coordinate tasks in a fast-paced environment.

Skills

Attention to detail

Organisational skills

Time management

Written and verbal communication

Proactive

Team player

Confidential information handling

Quick learner

Stakeholder communication

NDIS knowledge

Tools

Microsoft Word

Microsoft Excel

Outlook

ShiftCare

ELMO

Job description

At Hikma House, we’re passionate about providing high-quality, culturally responsive support that empowers people with disability to participate in their communities and live with greater independence.

We’re looking for an Operations and Administration Officer to join our team in Brunswick. You’ll support our day-to-day operations, maintain accurate records and help ensure our services meet NDIS and organisational requirements.

If you’re organised, approachable, detail-focused and enjoy contributing to a purpose-driven team, we’d love to hear from you.

• Employment basis: Casual- Full time (possibility for permanent)
• Classification: Award-based – Social and Community Services Employee

The Role

As an Operations and Administration Officer, you’ll help keep Hikma House’s daily operations running smoothly.

You’ll be a key point of contact for staff, participants and external stakeholders while supporting administration, documentation, scheduling and compliance activities across the organisation.

This is a varied and fast‑paced role that combines office administration, stakeholder communication, service coordination and compliance support.

Requirements

• Previous experience in an office or administration role
• Strong attention to detail and accurate record-keeping
• Quick learner with the ability to understand new systems
• Strong organisational and time-management skills
• Clear written and verbal communication
• Ability to manage competing priorities in a fast-paced environment
• Proactive, reliable and team-focused
• Ability to handle confidential information appropriately
• Proficiency in Microsoft Word, Excel and Outlook
• Experience using ShiftCare, ELMO or similar systems
• Knowledge of NDIS processes and compliance requirements
• Experience working within disability or community services (highly regarded)

What’s In It for You?

• A varied role where no two days are the same
• The opportunity to contribute to high-quality disability services
• Experience across operations, administration, compliance and service delivery
• A collaborative and culturally diverse working environment
• Opportunities to strengthen your knowledge of the NDIS and disability-services sector

Questions?

For any questions about the position, please contact:

Amrit Kaur our People and Culture Specialist on[phone].

Join Hikma House and help us deliver organised, responsive and participant-focused disability support. We’d love to hear from you.