Operations & Admin Specialist (Billing, Invoicing & Service)

Laing O'Rourke group; City Of Swan; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

In-house training

Six months’ paid parental leave at ful

Purchased leave options

Volunteering leave

Exclusive discounts

Job summary

Laing O’Rourke group is seeking an administration-focused professional in Western Australia to support service operations and billing processes. You will receive, check and record requests, manage job cards and prepare information for invoices and payroll.

The role emphasizes accuracy, timely processing, and strong MS Office and ERP usage. You will collaborate with internal teams, maintain records, and uphold compliance while delivering responsive customer service.

Qualifications

• Previous experience in administration, transactional processing or a customer-focused service environment is desirable.
• Experience working accurately within structured procedures, service deadlines and delegated authorities.
• Exposure to job cards, invoicing, payroll, purchasing or supplier invoice processes is advantageous.
• Confidence using Microsoft Office and ERP, finance, payroll or service-management systems.
• Strong attention to detail, organisation, prioritisation and time-management skills.
• Professional written and verbal communication with a responsive internal customer-service approach.
• Sound record-management, data- entry and evidence-retention practices.
• Practical problem-solving skills with sound judgement, confidentiality and a commitment to compliance.

Responsibilities

• Receive, check, record and categorise service requests, ensuring required information is complete and routed correctly.
• Complete allocated routine transactions accurately and within agreed service timeframes and delegated authority.
• Update and close job cards with complete labour allocations, supporting documents and approvals.
• Prepare approved billing, payroll, purchasing and supplier invoice information with required checks and evidence.
• Coordinate fleet servicing and administer driver, fuel card and infringement requirements.
• Maintain accurate system records, mandatory fields, supporting evidence and audit-ready documentation.
• Prioritise work to meet deadlines, service standards and processing cut-offs, escalating risks promptly.
• Provide responsive internal customer support and coordinate clear handovers across operational and support teams.

Skills

Administration experience

Customer service

Attention to detail

Time-management

Communication

Data-entry

Confidentiality

Compliance

Tools

Microsoft Office

ERP systems

Job description

Laing O’Rourke group is seeking an administration-focused professional in Western Australia to support service operations and billing processes. You will receive, check and record requests, manage job cards and prepare information for invoices and payroll.

The role emphasizes accuracy, timely processing, and strong MS Office and ERP usage. You will collaborate with internal teams, maintain records, and uphold compliance while delivering responsive customer service.