Operations Admin & Customer Support Specialist

Kelsian Group; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Horizons West, part of the Kelsian Group, seeks an organised Administration Support Officer to assist the Bookings and Operations teams in Western Australia. You will handle enquiries, support reporting, verify timesheets and coordinate administration tasks to ensure smooth service delivery for passengers and clients.

This busy role blends administration, customer service and problem solving with strong attention to detail; you will work with Excel and Outlook and contribute to route

Qualifications

• Strong administration and customer service capability.
• Detail-focused, numerate and comfortable working with systems, reports and competing priorities.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.
• Ability to prioritise competing deadlines and work autonomously with minimal supervision.
• Discretion and confidentiality when handling employee, customer and client information.
• A proactive, helpful and solutions-focused approach to supporting operational teams.

Responsibilities

• Manage the operations inbox, triage requests and track actions to completion.
• Support operations calls and respond to customer, parent and client enquiries.
• Verify timesheets and allowances, resolving discrepancies.
• Manage ticketing, on-demand service enquiries and lost property records.
• Support complaint and incident follow-ups, tracking actions and updates.
• Assist with route optimisation, reporting, charters, maps, signage and itineraries.
• Follow up purchase orders, process payments and support operational projects.

Skills

Administration

Customer service

Detail oriented

Numeracy

Prioritisation

Autonomy

Discretion

Tools

Outlook

Excel

Microsoft Office

Reporting systems

Job description

Horizons West, part of the Kelsian Group, seeks an organised Administration Support Officer to assist the Bookings and Operations teams in Western Australia. You will handle enquiries, support reporting, verify timesheets and coordinate administration tasks to ensure smooth service delivery for passengers and clients.

This busy role blends administration, customer service and problem solving with strong attention to detail; you will work with Excel and Outlook and contribute to route