Operational Support Officer

seek.com.au; Brisbane; On-site; AUD 55,000 - 76,000; Full time

Job summary

Action Metal Recyclers is seeking an Operational Support Officer to join our team in Queensland. The role provides administrative, customer service, and operational support across weighbridge operations, export coordination and general office duties to keep daily activities running smoothly.

You will handle inquiries, process paperwork, maintain records, and assist the Administration team with scheduling and reporting. Prior related experience is valued, and full training is provided.

Qualifications

• Experience in administration, operational support, customer service or logistics.
• Experience with weighbridge operations is a plus.
• Strong MS Office skills, with Excel proficiency.

Responsibilities

• Provide excellent customer service in person, over the phone, and via email.
• Answer and direct incoming calls promptly and professionally.
• Perform general administrative duties including data entry, filing, record management and document preparation.
• Maintain accurate operational records and databases.
• Process invoices, delivery documentation and other paperwork as required.
• Support the Administration team with scheduling, reporting and other tasks.
• Support weighbridge operators by recording vehicle movements and transactions.
• Assist Export Co-ordinator with export documentation and compliance.

Skills

Customer service

Communication

Data entry

Organisational skills

Excel

Problem solving

Teamwork

Attention to detail

Multitasking

Tools

Outlook

Word

Job description

An opportunity exists for an Operational Support Officer to join our team.

Our business operates in Recycling Scrap Metal, which involves the acquisition, processing and sale of both ferrous and non-ferrous metals.

Action Metal Recyclers currently has 10 branches throughout Queensland and employs 150 staff.

The Operations Support Officer provides administrative, customer service, and operational support to ensure the efficient day-to-day running of the business. This role is responsible for supporting weighbridge operations, export coordination, assisting customers, and providing general office administration to the Administration team.

Responsibilities include:

• Provide excellent customer service by assisting customers in person, over the phone, and via email.
• Answer and direct incoming telephone calls, responding to enquiries promptly and professionally.
• Perform general administrative duties, including data entry, filing, record management, and document preparation.
• Maintain accurate operational records and databases.
• Process invoices, delivery documentation, and other operational paperwork as required.
• Support the Administration team with scheduling, reporting, and other administrative tasks.
• Support the weighbridge operators, accurately recording vehicle movements and processing weighbridge transactions.
• Support Export Co-ordinator by preparing and processing export documentation, ensuring compliance with relevant regulations and company procedures.

Skills & Experience:

• Outstanding listening, oral and written communication skills for gathering and providing information.
• An ability to tackle problems in a methodical and logical manner.
• Previous experience in administration, operational support, customer service, or logistics.
• Experience operating a weighbridge or working in transport, waste, agriculture, or logistics is desirable but not mandatory.
• Knowledge of export documentation and shipping processes is advantageous.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Intermediate Microsoft Office skills, particularly Outlook, Word, and Excel.
• Ability to manage multiple tasks.
• Professional, reliable, and able to work effectively both independently and as part of a team.

Experience in this industry is not necessary, as full training will be provided. If you are looking to join a highly successful locally owned Queensland business with a long-term career and opportunity, this is a great opportunity.