Operational Excellence & Implementation Lead

Virago Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Virago Group operates dental practices across Sydney and seeks an Operations Improvement & Implementation Lead who turns ideas into reliable daily operations. You’ll work with the Co-Founders and Directors to improve staffing, onboarding, reporting, administration and service delivery.

You’ll implement partially developed processes, close gaps, establish ownership and identify improvement opportunities over time.

Qualifications

• Experience taking a business process from a problem or unfinished idea through to reliable operation.
• Strong spreadsheet skills and confidence learning business applications.
• A practical approach to automation – experience with Google Apps Script, no-code tools or AI-assisted development would be useful.
• The ability to write clear procedures and explain them to the people doing the work.
• Confidence working alongside frontline staff, following up commitments and holding people accountable.

Responsibilities

• Identify recurring problems, bottlenecks and work that unnecessarily returns to the Directors.
• Complete and improve existing processes, tools and operating procedures.
• Observe how staff work and implement practical improvements within the practices.
• Build solutions using Google Workspace, spreadsheets, simple automation and AI tools.
• Personally run processes where needed to understand the work, resolve exceptions and establish a reliable routine.
• Introduce clear responsibilities, decision rules, reporting and escalation pathways.
• Train practice staff and offshore executive virtual assistants to take over repeatable work.
• Check that handovers succeed and improvements continue working.
• Measure results through reduced rework, improved reliability, time saved and better operational performance.

Skills

Process improvement

Spreadsheet proficiency

Apps Script

No-code/AI tooling

Procedures documentation

Staff training

Stakeholder collaboration

Travel readiness

Tools

Google Apps Script

Automation tooling

Cloud-based tools

Job description

Virago Group operates dental practices across Sydney and seeks an Operations Improvement & Implementation Lead who turns ideas into reliable daily operations. You’ll work with the Co-Founders and Directors to improve staffing, onboarding, reporting, administration and service delivery.

You’ll implement partially developed processes, close gaps, establish ownership and identify improvement opportunities over time.