Office Operations & Process Improvement Lead

Quay Appointments; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Quay Appointments is seeking an Office & Continuous Improvement Manager in Sydney CBD. The role owns office operations and drives business systems, process improvement, compliance and change initiatives across the organisation.

You’ll work with senior stakeholders to implement systems, improve processes, maintain compliance and ensure changes are embedded successfully within the business. A broad, hands-on role across operations and projects awaits.

Qualifications

• Experience coordinating and driving operational improvements across multiple teams.
• Experience supporting system implementations and change initiatives.
• Strong stakeholder management and communication skills.
• Ability to develop processes, user guides, and supporting documentation.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Coordinate and support the implementation of new business systems and technology.
• Work with stakeholders to understand requirements and identify process improvements.
• Follow up with stakeholders to ensure agreed actions are completed.
• Support change management and user adoption across the business.
• Develop processes, procedures, user guides and documentation.
• Identify inefficiencies and recommend practical improvements.
• Support compliance requirements, policies, procedures and internal controls.
• Identify compliance gaps and implement improvements.
• Review and develop policies and procedures.
• Assist stakeholders through changes to systems and ways of working.
• Help teams build confidence and capability with new systems.
• Review existing processes for greater efficiency.
• Coordinate meetings, actions and project requirements across stakeholders.
• Oversee general office operations and administration.
• Provide administrative and executive support to senior stakeholders as required.

Skills

Stakeholder management

Process improvement

Project coordination

Change management

Office operations

Documentation

Communication

Job description

Quay Appointments is seeking an Office & Continuous Improvement Manager in Sydney CBD. The role owns office operations and drives business systems, process improvement, compliance and change initiatives across the organisation.

You’ll work with senior stakeholders to implement systems, improve processes, maintain compliance and ensure changes are embedded successfully within the business. A broad, hands-on role across operations and projects awaits.