Digital Operations Leader — Hybrid, Reliability & Growth

Bupa Dental; Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Bupa Dental is seeking a Digital Operations Capability Lead in Melbourne, Victoria. Leading the performance, reliability and continual improvement of Digital portfolio operations, you will act as the onshore link between Digital leadership, Digital crews, Technology Operations and the Bupa Capability Centre (BCC).

You will set operational priorities, guide risk escalations, and ensure alignment to customer, business, technology and regulatory needs, while collaborating with governance across

Qualifications

• Demonstrated leadership experience in technology operations, application support, service delivery or a comparable environment.
• Experience holding accountability for service performance, operational risk, significant incidents and cross-team improvement outcomes.
• Experience leading through a distributed or partner-delivered operating model, including governance of service outcomes across organisational boundaries.
• Experience influencing senior stakeholders and resolving priorities, dependencies and accountabilities across multiple teams.
• Technical and professional capability.
• Strong understanding of application operations, service reliability, monitoring and observability, incident and problem management, change control, operational readiness and knowledge management.
• Ability to interpret service data, customer impact, technical evidence and operational risk to make clear decisions and set priorities.
• Strong commercial, governance, stakeholder-management and written communication capability.
• Ability to lead calmly and maintain clear accountability during material service disruption or operational uncertainty.
• ITIL certification, service-management qualification or equivalent practical experience is desirable.

Skills

Leadership experience

Service delivery

Stakeholder management

Monitoring & observability

Incident management

Change management

Governance across boundaries

Data interpretation

Written communication

ITIL certification (desirable)

Education

ITIL certification (desirable)

Job description

Bupa Dental is seeking a Digital Operations Capability Lead in Melbourne, Victoria. Leading the performance, reliability and continual improvement of Digital portfolio operations, you will act as the onshore link between Digital leadership, Digital crews, Technology Operations and the Bupa Capability Centre (BCC).

You will set operational priorities, guide risk escalations, and ensure alignment to customer, business, technology and regulatory needs, while collaborating with governance across