Operational Dispatch and Administration Support

Total Ventilation and Hygiene Services; City of Monash; On-site; AUD 30,000 - 50,000; Part time

Job summary

Total Ventilation and Hygiene Services in Mulgrave, VIC, invites applications for an Operational Dispatch and Administration Support role. This part-time fixed-term position focuses on emergency dispatch, service call management and administrative duties to support the National Operations Team Australia wide.

Responsibilities include receiving and raising service requests, dispatching staff and subcontractors, creating work orders and purchase orders, updating internal data, and ensuring

Qualifications

• Excellent oral and written communication skills.
• Ability to work unsupervised with impeccable time management.
• Experience with Microsoft Word and Excel.
• Experience with Microsoft Dynamics 365 preferred.

Responsibilities

• Emergency Works Dispatch - Receive, respond and raise service requests via phone, email and internal database.
• Dispatch Operational Staff Members with safety tracking within KPI targets.
• Create work orders and jobs for emergency and corrective works.
• Create subcontractor purchase orders - engaging and dispatching subcontractor support when internal staff are not available.
• Update and validate internal data.
• Assist with the setup of new contracts for state based delivery teams.
• Undertake random quality checks on internal job completion reports.
• Update internal on call rosters.
• Reviewing and following up internal staff and subcontractor compliance requirements - e.g. training requirements.
• Ensure all jobs performed are compliant with Industry and security standards.
• Proactively work in a team to manage multiple priorities at once.

Skills

Dispatch coordination

Customer service

Data entry

Microsoft Word

Microsoft Excel

Microsoft Dynamics 365

Time management

Communication skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Dynamics 365

Job description

Operational Dispatch and Administration Support

Total Ventilation and Hygiene Services – Mulgrave VIC

The emergency job dispatch and administrationsupport role provides direct support to the National Operations Team (Australia wide).

Part-time 6-month Fixed Term Position:Night Shift Position - 33 Hour Week Friday 10pm- 7.00am Saturday and Sunday 7pm-7am

The primary responsibility of the role is to manage service calls generated by TVH customers by:

Emergency Works Dispatch - Receive, respond and raise service requests via phone, email and internal database

Dispatch Operational Staff Members - includingsafety tracking within KPI targets

Creating work orders and jobs for emergency and corrective works

Creating subcontractor purchase orders - engaging and dispatching subcontractor support when internal staff are not available

The secondary part of the role:

Updating and validating internal data

Assisting with the setup of new contracts for state based delivery teams

Undertake random quality checks on internal job completion reports

Updating internal on call rosters

Reviewing and following up internal staff and subcontractor compliance requirements - e.g. training requirements

Ensure all jobs performed are Compliant with Industry and security standards

Proactively work in a team to manage multiple priorities at once

The role requires excellent oral and written communication skills.You will be a positive and proactive team member with a can do attitude.You will be required to have impeccable time management skills andexperience dealing with customers/operational team members.

You must be able to work unsupervised, while having exceptional attention to detail.

Experience working with Microsoft Word and Microsoft Excel essential. Previous experience working with Microsoft Dynamics 365 would be ideal, but is not mandatory.

Depending on previous experience there may be flexibility in tasks to suit the applicant in regards to the secondary part of the role.