Network Operations Officer

Ventia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

24/7 roster exposure

Career development opportunities

Job summary

Ventia in Melbourne (Cremorne) seeks a Network Operations Officer to monitor Victorian ITS networks in a 24/7 Operations Centre. You will log, triage and coordinate alarms across SCATS, STREAMS and NMS, create fault tickets in Maximo/MMIS, and dispatch technicians while updating stakeholders. KPI/SLA-driven environment with cross-team collaboration.

Permanent full-time role with 24/7 roster exposure and clear career development within a major infrastructure services organisation.

Qualifications

• Experience in a control room, NOC, alarm monitoring or incident management environment.
• Ability to manage alarms, faults and incidents in real time within a fast-paced setting.
• Strong record management and organisational skills with attention to detail.
• Comfort working in KPI and SLA-driven environments.

Responsibilities

• Monitor SCATS, STREAMS, NMS and other alarm platforms to identify faults, incidents and service disruptions.
• Receive alarms and coordinate the appropriate response.
• Create and manage fault tickets within Maximo, MMIS and other systems.
• Conduct diagnostics, triage faults and escalate to ensure timely response.
• Dispatch field technicians and subcontractors while tracking progress.
• Maintain accurate incident logs and documentation per contractual requirements.
• Provide timely updates to stakeholders including DTP, TOC, Emergency Services, contractors and teams.

Skills

Control room operations

Alarm monitoring

Documentation

Stakeholder comms

KPI/SLA discipline

Maximo/MMIS experience

SCATS/STREAMS/NMS knowledge

Tools

Maximo

MMIS

Job description

Network Operations Officer Ventia•Cremorne, VIC, AU

Ready to take the next step in your career?

Ventia delivers critical transport infrastructure services across Australia and New Zealand. Through the management and maintenance of Traffic Signals, Intelligent Transport Systems (ITS), Communications Infrastructure, Street Lighting and associated transport technology assets, Ventia supports the safe and efficient operation of transport networks.

The Victorian Intelligent Transport Systems Contracts (VIMC) require the delivery of 24/7 monitoring, incident management, fault coordination, dispatch and operational reporting services to support contractual performance obligations and network availability.

The Ventia Operations Centre plays a critical role in monitoring asset performance, coordinating fault response activities, managing incidents and ensuring compliance with contractual response and restoration timeframes.

About the role

The Network Operations Officer is responsible for the real-time monitoring, logging, triage and coordination of alarms, faults and incidents across the Victorian Intelligent Transport Systems (VIMC) network. Working within a 24/7 Operations Centre environment, you will monitor SCATS, STREAMS, NMS and associated systems, create and manage fault records, conduct initial diagnostics, coordinate dispatch activities and provide stakeholder updates.

This role is critical to ensuring incidents are accurately classified, recorded and escalated within contractual response timeframes while supporting the safe and efficient operation of Victoria's transport infrastructure network.

Role responsibilities

• Monitor SCATS, STREAMS, NMS and other operational alarm platforms to identify faults, incidents and service disruptions.
• Receive alarms, alerts, incidents and service requests and coordinate the appropriate response.
• Create and manage fault tickets within Maximo, MMIS and other approved systems.
• Conduct initial diagnostics, fault triage and escalation activities to ensure timely response and restoration.
• Dispatch field technicians and subcontractors while monitoring attendance and restoration progress.
• Maintain accurate operational records, incident logs and documentation in accordance with contractual requirements.
• Provide timely updates to stakeholders including DTP, TOC, Emergency Services, contractors and internal operational teams.

About you

• Experience working within a control room, network operations centre, alarm monitoring or incident management environment.
• Demonstrated ability to manage alarms, faults and incidents in real time within a fast-paced operational setting.
• Strong administration, record management and organisational skills with excellent attention to detail.
• Ability to work effectively within KPI and SLA-driven environments.
• Strong verbal and written communication skills with the ability to engage a broad range of stakeholders.
• Experience using Maximo, MMIS or similar asset management systems is highly regarded.
• Knowledge of SCATS, STREAMS, Network Management Systems, ITS, telecommunications, utilities or emergency services environments is desirable.
• Availability to work a 24/7 rotating roster including days, afternoons, nights, weekends and public holidays.

What's on offer

• Permanent full-time opportunity
• Melbourne CBD fringe location based in Cremorne
• 24/7 rotating roster providing variety and operational exposure
• Career development opportunities within a major infrastructure services organisation
• Be part of a team responsible for supporting Victoria's critical transport network infrastructure

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

Position Reference Number: 168660
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