Dispatch & Logistics Assistant

Back to Sleep; City of Monash; On-site; AUD 60,000 - 80,000; Full time

Job summary

Back to Sleep in Melbourne is seeking a Delivery Coordinator to organise dispatch of our fleet and coordinate delivery runs across metropolitan Melbourne.

You will contact customers, manage run sheets, and liaise with internal teams to ensure on-time deliveries while delivering excellent customer service.

This role is Monday to Friday with no weekend work; requires Police Check, Australian working rights, and strong admin skills.

Qualifications

• Highly organised and detail-oriented.
• Reliable, punctual and accountable.
• Energetic and motivated.
• Able to work efficiently in a fast-paced environment.
• A strong communicator with excellent customer service skills.
• Capable of managing competing priorities and solving problems independently.
• Comfortable working as part of a team while also taking ownership of responsibilities.
• Familiar with Melbourne metropolitan suburbs and delivery zones.
• Competent using Microsoft 365 applications, particularly Outlook, Teams and Word.
• Current Police Check (less than 2 years old) or willingness to obtain one prior to commencement.
• Full Australian working rights with no restrictions.
• Strong computer literacy and administrative skills.

Responsibilities

• Coordinate, schedule and manage the daily dispatch of our fleet of delivery vehicles and delivery teams
• Plan and optimise delivery runs throughout metropolitan Melbourne using Google Maps
• Contact customers to arrange and confirm delivery bookings
• Manage daily run sheets and ensure delivery schedules are communicated effectively
• Respond to customer enquiries regarding deliveries
• Manage a shared voicemail inbox and ensure communications are actioned promptly
• Liaise with internal departments to ensure orders are delivered accurately and on time
• Provide general administration and operational support as required

Skills

Highly organised

Reliable

Energetic

Strong communicator

Team player

Prioritisation

Problem solving

Tools

Microsoft 365

Job description

Key responsibilities

Coordinate, schedule and manage the daily dispatch of our fleet of delivery vehicles and delivery teams

Plan and optimise delivery runs throughout metropolitan Melbourne using Google Maps

Contact customers to arrange and confirm delivery bookings

Manage daily run sheets and ensure delivery schedules are communicated effectively

Respond to customer enquiries regarding deliveries

Manage a shared voicemail inbox and ensure communications are actioned promptly

Liaise with internal departments to ensure orders are delivered accurately and on time

Provide general administration and operational support as required

About you

Highly organised and detail-oriented

Reliable, punctual and accountable

Energetic and motivated

Able to work efficiently in a fast-paced environment

A strong communicator with excellent customer service skills

Capable of managing competing priorities and solving problems independently

Comfortable working as part of a team while also taking ownership of responsibilities

Familiar with Melbourne metropolitan suburbs and delivery zones

Competent using Microsoft 365 applications, particularly Outlook, Teams and Word

Current Police Check (less than 2 years old) or willingness to obtain one prior to commencement

Full Australian working rights with no restrictions

Strong computer literacy and administrative skills

About us

Back to Sleep is a leading provider of sleep solutions, mobility aids, and healthcare equipment servicing both the retail and government-funded sectors, including NDIS and Support at Home customers. With a dedicated showroom in Balwyn and a warehouse and distribution operation in Mulgrave, our team is passionate about helping people improve their quality of life through exceptional products and outstanding customer service.

Monday to Friday role with no weekend work

Supportive and friendly team environment

Stable and growing business

Meaningful work helping improve customers' quality of life

Opportunity to make a real impact on daily operations