Operation Manager (Tech Zone)

XPT Software; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

XPT Software Australia PTY Ltd is seeking an experienced Operations & Projects Manager to lead our field operations and end-to-end IT support teams in Australia. This role drives 24/7 service delivery across hybrid on-prem, cloud, and distributed networks.

You will coordinate governance, scheduling, escalation, and cross-functional engineering collaboration to ensure high availability and optimal performance for enterprise workspaces and technical zones.

Qualifications

• Must have: Operations & Projects Manager role in IT services.
• Operations Manager – CommandCentre familiarity.
• Operations Manager – FieldServices, TechZone involvement.

Responsibilities

• Lead field operations and technical support teams delivering 24/7 IT services.
• Govern operational governance, dispatching, shift scheduling, and queue management.

Skills

Operations & Projects Manager

Field Services

TechZone

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Must Have Skills: Operations & Projects Manager

Operations Manager – CommandCentre,

Operations Manager – FieldServices, TechZone Part of end-to-end IT support team which also managedprojects

Nice to Have Skills:

Leaderin a field operations and technicalsupport team delivering 24/7 IT services across

operational control rooms, concourses, and corporate workspaces.

Accountable for operational governance, field techniciandispatching, shift scheduling, queue backlogs, and resource

utilization to maintain 99.9%+ availability for criticaloperational workstations.

Governed walk-in TechZone operations and equipment staging depots;directed hardware deployments, spares inventory,

warranty repairs, and fast device turnaround to drive highfirst-contact resolution.

Ensure operational readiness and service restoration withinstringent contractual SLAs and KPIs across hybrid on-prem,

cloud, and distributed network architectures (Cisco, Palo Alto,SD-WAN).

Serve as primary operational escalation lead for enterprise assetdirectors and business stakeholders, convening rapid response

technical bridges and mobilizing cross-functional engineeringteams.

Standardized change control procedures, mitigating risk acrosscode promotions and reducing after-hours production