IT Service Manager

XPT Software Australia Pty Ltd; Perth; In loco; AUD 140.000 - 200.000; Part-time

Descrizione del lavoro

XPT Software Australia Pty Ltd in Perth is seeking a highly capable IT Service Manager with a long track record in IT service operations. You will oversee the end-to-end ITSM ecosystem for our major client, ensuring stability, reliability, and high stakeholder satisfaction.

The role requires hands-on ITIL expertise, leadership across a multi-vendor environment, and familiarity with ServiceNow. This is a contract position based in Perth with opportunities to mature the service delivery framework.

Competenze

• 15+ years in IT service management and related fields.
• Strong ITIL expertise with hands-on knowledge.
• Experience leading ITSM processes across incidents, problems, changes, requests, knowledge, and governance.
• Experience with enterprise service management platforms such as ServiceNow is advantageous.
• Excellent communication and cross‑vendor collaboration skills.

Mansioni

• Oversee and mature the IT service management ecosystem for a major client.
• Provide end-to-end leadership of ITSM functions including Incident, Major Incident, Problem, Change Enablement, Request, Knowledge, Operations Governance, Monitoring, and Service Performance.
• Ensure stability, reliability and continual service improvement.
• Influence across multi-vendor environments and drive operational excellence and business value.

Conoscenze

ITIL expertise

Operational leadership

Stakeholder management

Strumenti

ServiceNow

Descrizione del lavoro

XPT Software Australia Pty Ltd | Contract

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Job Description

Description: We are seeking a highly capable and experienced IT ServiceManager with a strong Service Management background and 15 years of experience tooversee, mature, and continuously improve the IT service management ecosystemfor one of our major clients based in Perth. This role provides end-to-endleadership across core ITSM functions including Incident & Major IncidentManagement, Problem Management, Change Enablement, Request Management,Knowledge Management, Service Operations Governance, Monitoring & EventManagement, and Service Performance Management.

You will act as the operational leader for IT service delivery, ensuringstability, reliability, stakeholder satisfaction, and continual serviceimprovement across business and technology teams. The role requires strong ITILexpertise, operational leadership experience, and hands-on familiarity withenterprise service management platforms such as ServiceNow. ServiceNowadministration knowledge is advantageous but not mandatory.

This position requires a service-oriented leader with excellent communicationskills, the ability to influence across multi-vendor environments, and apassion for driving operational excellence and business value.