Operations Technician

OpusV PTY; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

OpusV is seeking an Operations Technician in Melbourne to provide technical support across desktops, hosting services and networking. You will work with your team to diagnose and remediate issues, remotely set up devices when needed, roll out software patches and contribute to the IT strategy for OpusV and clients.

The role requires periodic onsite visits to client locations for installations, troubleshooting and ongoing support, with a focus on delivering reliable, secure IT services and

Qualifications

• Minimum of 2 years' experience in an IT troubleshooting environment.
• Applicant must have the legal right to work in Australia.
• Must be able to attend the Melbourne Office at least 3 days a week.
• Must have a valid Australian driver's licence and access to reliable transport to client sites.

Responsibilities

• Configure and commission new equipment, software, and services.
• Increase knowledge to clearly communicate complex ideas to clients.

Skills

IT Troubleshooting

Customer support

Networking basics

Microsoft 365

Tools

Cisco routing & switching

Azure

VMware/Hyper-V

Veeam

Windows Server

Windows desktop

Mac OS

Linux

CheckMK/Observium/Zabbix

Job description

As an Operations Technician at OpusV you will be expected to provide technical support to clients as well as resolving complex or escalated issues. You will work across a variety of hardware and systems ranging from simple desktop support, hosting services and networking.

By working with your team members, management, and clients, you will apply your problem-solving skills to identify and remediate issues. You may be required to set up devices and systems remotely, and continue to monitor for problems that may arise, roll out new software patches or updates and contribute to the overall IT strategy of both OpusV and our clients.

The role requires period onsite visits to client locations to perform installations, diagnose technical issues, implement solutions and provide ongoing support.

Job Summary

As an Operations Technician at OpusV you will be expected to provide technical support to clients as well as resolving complex or escalated issues. You will work across a variety of hardware and systems ranging from simple desktop support, hosting services and networking.

By working with your team members, management, and clients, you will apply your problem-solving skills to identify and remediate issues. You may be required to set up devices and systems remotely, and continue to monitor for problems that may arise, roll out new software patches or updates and contribute to the overall IT strategy of both OpusV and our clients.

The role requires period onsite visits to client locations to perform installations, diagnose technical issues, implement solutions and provide ongoing support.

Responsibilities

• Configure and commission new equipment, software, and services.


• Increase your knowledge and subject matter awareness to effectively communicate complex ideas in a clear and concise manner.


• Maintain and update infrastructure for clients and internal use.


• Implement and maintain business continuity measures and documents.


• Contribute to company documentation through various approved channels.


• Receive initial client requests through email, Zendesk and phone calls.


• Create tickets and/or relevant documentation chains for all requests.


• Actively engage with clients to elicit and triage issues.


• Perform troubleshooting and resolution activities.


• Complete and update any relevant documentation based on resolution.


• Maintain accurate timesheets.


• Escalate tickets to subject matter experts.

Requirements

• Minimum of 2 years' experience in an IT Troubleshooting environment.


• Applicants must have the legal right to work in Australia.


• This position is open to Australian / New Zealand Citizens and permanent residents, or those with unrestricted work rights.


• Unrestricted Work Visa holders: You may only be considered for a fixed term period of employment that does not exceed your visa term


• Must be able to attend the Melbourne Office at least 3 days a week.


• A Valid Australian Driver Licence and access to reliable transport to access work and client sites as required

Technical Requirement

• Microsoft 365 (Required)


• Networking (Cisco routing, switching, VPN) (Required)


• Azure


• VMware and Hyper-V


• Veeam


• Linux


• Microsoft Windows server


• Microsoft Windows desktop


• Apple Mac OS


• CheckMK, Observium and Zabbix