Operations & Projects Manager - 24/7 IT Command Center

XPT Software Australia Pty Ltd; Perth; On-site; AUD 83,000 - 124,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an experienced Operations & Projects Manager to oversee CommandCentre operations and lead a 24/7 IT services delivery team across control rooms, concourses, and corporate workspaces.

You will drive governance, dispatch, scheduling, queue management, and optimal resource utilization to sustain 99.9%+ service availability under strict SLAs and KPIs across hybrid on-prem, cloud, and distributed networks.

Qualifications

• Must have skills: Operations & Projects Manager.
• Operations Manager – CommandCentre.

Responsibilities

• Lead field operations and 24/7 IT services across control rooms, concourses, and corporate workspaces.
• Ensure operational governance, field technician dispatch, shift scheduling, queue backlogs, and resource utilization to maintain 99.9%+ availability.
• Direct hardware deployments, spares inventory, warranty repairs, and fast device turnaround to support rapid restoration within SLAs.

Skills

Operations & Projects Manager

Operations Manager – CommandCentre

Job description

XPT Software Australia Pty Ltd is seeking an experienced Operations & Projects Manager to oversee CommandCentre operations and lead a 24/7 IT services delivery team across control rooms, concourses, and corporate workspaces.

You will drive governance, dispatch, scheduling, queue management, and optimal resource utilization to sustain 99.9%+ service availability under strict SLAs and KPIs across hybrid on-prem, cloud, and distributed networks.