Onsite Service & Warranty Coordinator

Gallery Group; Gold Coast City; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive culture

Job summary

Gallery Group is seeking a highly organised Service and Warranty Administrator to support on-site teams and ensure smooth maintenance delivery across multiple properties. You will coordinate bookings, liaise with site staff, contractors, and property managers, and maintain records in internal systems.

The role emphasizes proactive coordination, clear client communication, and efficient problem-solving in a fast-paced environment on the Gold Coast.

Qualifications

• Experience in scheduling, coordination, or administrative support roles.
• High attention to detail with job updates and system management.
• Strong communication and stakeholder management abilities.

Responsibilities

• Provide administrative support to the on-site service and warranty team.
• Coordinate and schedule maintenance bookings across multiple properties.
• Act as the key point of contact between site staff, contractors, property managers, and internal teams.
• Manage booking confirmations and site access requirements with tenants and managers.
• Maintain accurate job records and documentation in internal systems.
• Support site teams with logistics to ensure smooth delivery of maintenance works.
• Communicate clearly with clients to manage expectations on timeframes and access.
• Escalate complex or high-risk issues to management with clear summaries.

Skills

Organisational skills

Communication

Scheduling

CRM proficiency

Proactive mindset

Tools

CRM systems

Job description

Gallery Group is seeking a highly organised Service and Warranty Administrator to support on-site teams and ensure smooth maintenance delivery across multiple properties. You will coordinate bookings, liaise with site staff, contractors, and property managers, and maintain records in internal systems.

The role emphasizes proactive coordination, clear client communication, and efficient problem-solving in a fast-paced environment on the Gold Coast.