Service and Warranty Administrator

Gallery Group; Gold Coast City; Presencial; AUD 60.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth opportunities

Supportive culture

Descripción de la vacante

Gallery Group is seeking a highly organised Service and Warranty Administrator to support on-site teams and ensure smooth maintenance delivery across multiple properties. You will coordinate bookings, liaise with site staff, contractors, and property managers, and maintain records in internal systems.

The role emphasizes proactive coordination, clear client communication, and efficient problem-solving in a fast-paced environment on the Gold Coast.

Formación

• Experience in scheduling, coordination, or administrative support roles.
• High attention to detail with job updates and system management.
• Strong communication and stakeholder management abilities.

Responsabilidades

• Provide administrative support to the on-site service and warranty team.
• Coordinate and schedule maintenance bookings across multiple properties.
• Act as the key point of contact between site staff, contractors, property managers, and internal teams.
• Manage booking confirmations and site access requirements with tenants and managers.
• Maintain accurate job records and documentation in internal systems.
• Support site teams with logistics to ensure smooth delivery of maintenance works.
• Communicate clearly with clients to manage expectations on timeframes and access.
• Escalate complex or high-risk issues to management with clear summaries.

Conocimientos

Organisational skills

Communication

Scheduling

CRM proficiency

Proactive mindset

Herramientas

CRM systems

Descripción del empleo

Gallery is redefining the future of communities, not just through innovative home building, but by creating vibrant spaces where people truly thrive. As one of the fastest-growing companies in the industry, Gallery Group is proud to be one of Queensland’s leading builders. We are a forward-thinking organisation driven by quality, creativity, and continuous improvement.

At Gallery, we foster a dynamic environment where innovation is celebrated, and every project contributes to shaping a more connected future.

The Role

We are seeking a highly organised and proactive Service and Warranty Administrator to support our on-site teams and ensure the smooth delivery of maintenance works across multiple properties.

In this role, you will be the central point of coordination, liaising with stakeholders and ensuring maintenance jobs are delivered efficiently, on time, and to a high standard.

Key Responsibilities

• Provide administrative support to the on-site service and warranty team
• Coordinate and schedule maintenance bookings across multiple properties, ensuring efficient allocation of trades and internal technicians
• Act as the key point of contact between site staff, contractors, property managers, and internal teams
• Manage booking confirmations, and site access requirements, including liaising with tenants and property managers
• Monitor job progress and proactively follow up on outstanding works to ensure timely completionMaintain accurate job records, updates, and documentation within internal systems (Onsite Companion / CRM platforms)
• Support site teams with logistics to ensure smooth delivery of maintenance works
• Provide clear, client-focused communication, managing expectations around timeframes and access
• Escalate complex or high-risk issues to management with clear and concise summaries

What We’re Looking For

• Strong organisational skills with the ability to manage multiple bookings and timelines
• Clear and professional communication skills
• Experience in scheduling, coordination, or administrative support roles
• High attention to detail, particularly with job updates and system management
• A proactive mindset with the ability to follow up and keep tasks moving
• Confidence using CRM systems and managing high email volumes
• Ability to prioritise workloads and work effectively in a fast-paced environment

Why Join Us?

• Be part of a collaborative and high-performing team
• Opportunities for career growth within a rapidly expanding organisation
• Supportive and positive workplace culture
• Competitive salary and benefits package