Onsite Service & Office Administrator — Scheduling & Support

Aquarius Pools; Mornington; On-site; AUD 55,000 - 75,000; Full time

Job summary

Aquarius Pools is seeking a friendly, highly organised Office & Service Administrator to join our office-based team in Mornington. This on-site role combines service administration, scheduling, customer service, reception, accounts support and general office duties, making you a key contact for customers and day-to-day operations.

You will work in a close-knit team, communicating with clients, managing multiple priorities, and using your initiative to keep work moving.

Qualifications

• Experience in administration, service coordination or office support.
• Experience coordinating schedules, technicians or field-based staff.
• Strong customer service and communication with clients by phone and email.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office, especially Outlook, Word and Excel.
• Experience using Xero is advantageous.
• Excellent written and verbal English.

Responsibilities

• Manage incoming service and maintenance enquiries and bookings.
• Schedule technicians and coordinate labour.
• Maintain technician schedules and adjust bookings for cancellations, absences and changing workloads.
• Communicate with clients regarding bookings and service requirements.
• Prepare service quotes and associated administration.
• Prepare and process service purchase orders.
• Complete service invoicing and processing customer payments.
• Process credit card payments.
• Maintain accurate service records and job information within our scheduling systems.
• Other ad hoc administration tasks for the service department.

Skills

Customer service

Scheduling

Communication

Time management

MS Office

Excel

Outlook

Problem solving

Tools

Xero

Scheduling software

Job description

Aquarius Pools is seeking a friendly, highly organised Office & Service Administrator to join our office-based team in Mornington. This on-site role combines service administration, scheduling, customer service, reception, accounts support and general office duties, making you a key contact for customers and day-to-day operations.

You will work in a close-knit team, communicating with clients, managing multiple priorities, and using your initiative to keep work moving.