Customer-Centric Service Scheduler & Admin

Kirratech Pool Services; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Kirratech Pool Services in Australia is seeking an organised Office Administrator/Scheduler to join our service team. You will coordinate jobs, communicate with clients and field technicians, and support office and workshop staff during a busy week.

You will handle customer inquiries, schedule service visits, maintain records in SimPRO, and assist with billing using the job management system. We value accuracy, teamwork, and a proactive approach in a 38-hour week, Monday to Friday, with a

Qualifications

• Experience in a coordination or administrative role within a service environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Ability to work independently and in a team.
• Excellent written and verbal communication.
• Familiarity with scheduling tools and Microsoft 365.

Responsibilities

• Coordinate and schedule service appointments between clients, technicians and office staff.
• Maintain accurate records of service requests, quotes and appointments.
• Monitor order progress and inform clients and staff of delays or changes.
• Process invoices and transactions using SimPRO and assist accounts payable.
• Receipting purchase orders within SimPRO to support stock control.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

Problem solving

Tools

SimPRO

Microsoft 365

Outlook

Excel

Word

Job description

Kirratech Pool Services in Australia is seeking an organised Office Administrator/Scheduler to join our service team. You will coordinate jobs, communicate with clients and field technicians, and support office and workshop staff during a busy week.

You will handle customer inquiries, schedule service visits, maintain records in SimPRO, and assist with billing using the job management system. We value accuracy, teamwork, and a proactive approach in a 38-hour week, Monday to Friday, with a