Planner/Scheduler & Administration Support

Aqua-Tech Drinking Water Solutions; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Permanent position

Competitive salary

Training provided

Exposure to operations & scheduling

Job summary

Aqua-Tech Drinking Water Solutions in Coorparoo QLD is seeking a proactive Scheduling Administrator to support service delivery and administration. You will plan daily technician schedules, liaise with customers, and coordinate field service orders to ensure timely, efficient service.

You will handle data entry, quotes, and invoicing while maintaining strong communication with internal teams and external agents.

Qualifications

• Experience planning and scheduling in a trade or service environment.
• Proficient with job management software is highly regarded.
• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• Ability to work autonomously and as part of a team.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Plan daily schedules for service technicians to meet maintenance requests.
• Liaise with customers to ensure timely and efficient service.
• Coordinate field service orders with facilities management for scheduling.
• Work with internal technicians and external service agents to complete orders.
• Manage in-house programs to keep data accurate and up to date.
• Provide general administrative support including quotes and invoicing.
• Coordinate inductions and documentation with the compliance team.

Skills

Scheduling experience

Customer service

Time management

Data entry

Communication skills

Teamwork

Tools

Job management software

Job description

Aqua-Tech Drinking Water Solutions – Coorparoo QLD

Aqua-Tech Drinking Water Solutions has been providing practical water filtration, dispensing, and drinking water solutions for over 25 years. We specialize in servicing residential, commercial, and industrial clients across Southeast Queensland, focusing on reliability, innovation, and customer satisfaction. Our team is dedicated to delivering the best and most consistently reliable service in the industry.

Join us and be a part of our mission to provide clean, safe drinking water for all!

The Role

Duties will include but not be limited to:

Provide an exceptional level of customer service to clients as the first point of contact.

Plan daily schedules for service techinicians to ensure timely attendance of maintenance requests.

Liaise with customers to ensure timely and efficient service is provided

Liaise with facilities management companies throughout work order processes to ensure field service orders are scheduled effectively and efficiently.

Actively liaise with internal technicians and external service agents to ensure timely completion of field service orders and compliance.

Manage in-house programs to ensure all data is accurate and up to date.

General administrative support including quotes and invoicing.

Liaison with compliance department to ensure inductions and documentation is complete and accurate for individual client requirements.

What we're looking for

Proven experience and ability for planning in a scheduling role in a trade or service environment.

Experience with job management software will be highly regarded

High level communication, customer service and interpersonal skills

Excellent time management, organisational skills and multitasking abilities.

A proactive, problem-solving mindset with keen attention to detail.

Well-developed computer skills and an ability to perform accurate and efficient data entry.

Ability to work autonomously and as part of a team.

Experience in prioritising and managing workloads within a busy environment.

Building and maintaining relationships with customers.

Enthusiastic, motivated and team focused.

What we offer

Permanent position offering a competitive salary package.

Supportive team environment with training provided.

Well-established work systems and processes.

Varied work with exposure to operations, scheduling, and administration.

Immediate start.

To apply you must reside in Australia and hold Permanent Working Rights

Only shortlisted applicants will be contacted