Onsite Service Delivery Lead - Print, Records & Mail

FUJIFILM Business Innovation Australia; Sydney; Presencial; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In-house training

Career development

Fitness Passport

Employee discounts

Income protection

Novated leasing

Employee resource groups

Descripción de la vacante

FUJIFILM Business Innovation Australia is seeking a Service Delivery Team Leader – Document Services to join our Sydney team on a permanent, full-time basis. You will lead an onsite team delivering print, records and mail services for a major professional services client, ensuring smooth operations 8am–6pm, Monday to Friday.

You'll manage workflow, performance and client relationships, driving continuous improvement while mentoring four team members and coordinating with national service

Formación

• Experience within digital print, records, mail, document services or a related technical service environment.
• Demonstrated experience leading and developing a team in a customer-focused operational environment.
• Strong workflow management skills, with the ability to prioritise competing and time-sensitive requirements.
• Excellent communication and stakeholder management skills, combined with strong attention to detail.
• Strong digital capability, including Microsoft 365 applications, with print production and workflow knowledge highly regarded.

Responsabilidades

• Lead and support a team of four delivering onsite print, records and mail services.
• Manage daily workflows, priorities and resources to deliver against service expectations and performance measures.
• Build strong relationships with client stakeholders and act as a key onsite point of contact.
• Coach and develop team members while maintaining high standards of quality, accuracy and customer service.
• Identify workflow improvements and support operational and client-led projects.

Conocimientos

Digital print

Records management

Team leadership

Stakeholder management

MS 365

Herramientas

Print production software

Descripción del empleo

FUJIFILM Business Innovation Australia is seeking a Service Delivery Team Leader – Document Services to join our Sydney team on a permanent, full-time basis. You will lead an onsite team delivering print, records and mail services for a major professional services client, ensuring smooth operations 8am–6pm, Monday to Friday.

You'll manage workflow, performance and client relationships, driving continuous improvement while mentoring four team members and coordinating with national service