Onsite IT Support Technician – End-User & Asset Expert

Securitas Australia AB; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Uniforms provided

Onboarding support

Employee discounts

Training and progression

Job summary

Securitas is seeking an IT Support professional to deliver Level 1 and Level 2 end-user assistance for desktops, laptops, and mobile devices. The role includes onboarding/offboarding, asset management, and collaborating with global teams to ensure security and reliability across the business.

This full-time, onsite position in Melbourne offers a competitive salary range of AUD 70,000–AUD 90,000 plus super. Strong Windows 10/11 and Microsoft 365 skills, plus excellent customer service, are

Qualifications

• Experience in IT Support, Service Desk, or Desktop Support.
• Strong Windows 10/11 and Microsoft 365 troubleshooting skills.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Knowledge of asset management and device deployment.
• Basic understanding of networking and endpoint security.
• Strong communication and customer service skills.

Responsibilities

• Provide Level 1 and Level 2 IT support for end-user technology issues.
• Troubleshoot and resolve hardware, software, printer, network, and Microsoft 365 issues.
• Support users with Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Assist with onboarding and offboarding activities, including user accounts, access requests, equipment allocation, and retrieval.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Maintain and update IT asset registers and inventory records.
• Manage the allocation, return, replacement, and disposal of IT equipment.
• Perform software installations, upgrades, and device configurations.
• Support endpoint patching, compliance, and security initiatives.
• Coordinate warranty repairs and hardware replacements.
• Maintain support documentation, procedures, and knowledge articles.
• Escalate complex issues to infrastructure, security, or global support teams as required.
• Deliver professional and customer-focused IT support services.

Skills

IT Support

Windows 10/11

Microsoft 365

Asset management

Networking basics

Customer service

Job description

Securitas is seeking an IT Support professional to deliver Level 1 and Level 2 end-user assistance for desktops, laptops, and mobile devices. The role includes onboarding/offboarding, asset management, and collaborating with global teams to ensure security and reliability across the business.

This full-time, onsite position in Melbourne offers a competitive salary range of AUD 70,000–AUD 90,000 plus super. Strong Windows 10/11 and Microsoft 365 skills, plus excellent customer service, are