Onsite IT Support Engineer – Perth (Microsoft Stack)

New Era Technology PH; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Friendly team environment

Training & development programs

Exposure to latest technologies

Career growth opportunities

Lunches and snacks

Employer assistance program

Bonuses & incentives for upskilling

Referral bonus

Job summary

New Era Technology is seeking a hands-on Support Engineer to provide onsite IT support and maintenance for a key client. The role involves three days on client site with two days in the Perth office, diagnosing hardware and software issues, configuring IT systems, and delivering projects in collaboration with the Service Delivery team.

You will work closely with end users, maintain SLAs, and contribute to a high-quality support experience while developing your IT skills in a growth-oriented

Qualifications

• 1–2 years of experience in an onsite IT support or desktop support role.
• Experience providing onsite deskside support for hardware, OS, and software issues.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues.
• Experience supporting devices managed through Microsoft Intune.
• Strong working knowledge of the Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and security tools.
• Basic networking knowledge for local troubleshooting and support.
• Experience with hardware setup, workstation deployment, and desk cabling activities.

Responsibilities

• Provide remote and onsite technical support, troubleshooting and resolving hardware, software, and network issues while meeting SLA requirements.
• Install, configure, maintain, and upgrade PCs, servers, and network infrastructure to ensure optimal performance, reliability, and security.
• Monitor client environments, contribute to technical projects, maintain documentation, and collaborate with stakeholders to deliver effective IT solutions.
• Achieve service delivery and utilization targets while maintaining accurate records and continuous professional development.

Skills

Onsite IT support

Customer service

Troubleshooting

Time management

Organisational skills

Communication skills

Education

Certificate III/IV or Diploma in Information Technology

Tools

Microsoft Intune

Microsoft 365

Exchange Online

SharePoint

OneDrive

Microsoft Teams Room

Logitech Tap

Windows Autopilot

Job description

New Era Technology is seeking a hands-on Support Engineer to provide onsite IT support and maintenance for a key client. The role involves three days on client site with two days in the Perth office, diagnosing hardware and software issues, configuring IT systems, and delivering projects in collaboration with the Service Delivery team.

You will work closely with end users, maintain SLAs, and contribute to a high-quality support experience while developing your IT skills in a growth-oriented