IT Support (Level 1/2)

Marshall Recruitment; Sydney; Hybrid; AUD 40,000 - 55,000; Part time

Job summary

Marshall Recruitment in Sydney is seeking a part‑time IT Support Specialist to provide Level 1 and 2 helpdesk assistance across desktops, laptops, and Microsoft 365 apps. The role includes user onboarding/offboarding, access administration, and helping improve automated workflows.

You will troubleshoot incidents, manage AD/Azure AD/M365 accounts, coordinate with MSPs to maintain SLA, and create concise end-user documentation while keeping users satisfied.

Qualifications

• 2+ years in IT support or helpdesk role.
• Experience with Windows desktop environments.
• Strong knowledge of Microsoft 365 and Azure AD.
• Familiarity with ITIL/ITSM practices and ticketing tools.
• Excellent written and verbal communication in plain English.

Responsibilities

• Provide first and second line support for hardware and software issues.
• Manage user accounts and access provisioning in AD/Azure AD and M365.
• Coordinate with MSPs to meet SLAs.
• Troubleshoot Power Automate flows and automations.
• Contribute to knowledge base articles and user guides.

Job description

Part time, permanent role - (5 hours per day, 5 days per week) - 3 days in the office (Sydney CBD) and 2 from home.

About the Role

As the first point of contact for all IT queries, you'll deliver Level 1 and Level 2 support across desktops, laptops, mobile devices, and Microsoft 365 applications. You'll also manage user onboarding/offboarding, administer systems and access, and help maintain automated workflows, all while keeping documentation sharp and end users happy

What You'll Be Doing

• Providing hands‑on helpdesk support (hardware, software, connectivity) and tracking issues through to resolution
• Managing user accounts in Active Directory, Azure AD, and Microsoft 365 (provisioning, deactivation, license management)
• Coordinating with external managed service providers to ensure SLA compliance
• Maintaining and troubleshooting Power Automate flows and other automated business solutions
• Contributing to knowledge base articles, IT FAQs, and user guides

What You'll Bring

• 2+ years' experience in IT Support positions
• Demonstrated experience in an IT helpdesk or desktop support role (Windows environment)
• Solid knowledge of Microsoft 365 / Azure AD administration
• Familiarity with ITSM principles and ticketing systems (ITIL Foundation a plus)
• Microsoft certifications (e.g. Modern Desktop Administrator, Azure Fundamentals) highly regarded
• Clear communication skills, you can explain tech in plain English
• Proactive, methodical, and cool under pressure