End User Field Support Technician

Kinetic IT; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Formal training

Hybrid work options

Health and wellbeing benefits

Employee discounts

Job summary

Kinetic IT is seeking an End User Field Support Technician to deliver hands-on technical hardware and software support at customer sites across Australia. You will resolve issues, perform installations, and ensure business continuity while travelling between Paramatta and Rhodes offices and other sites as needed.

This 5‑day onsite role requires knowledge of laptops, desktops, docks, and networked printing devices, plus a valid driver’s license and your own vehicle.

Qualifications

• Experience providing IT support, desktop support, and field services.
• Hands-on technical support at customer sites and on-site issue resolution.
• Strong customer service and communication skills.

Responsibilities

• Manage incidents using service management tools and provide technical guidance.
• Support with installation, maintenance, and troubleshooting of hardware/software.
• Liaise with customers to ensure business continuity and timely issue resolution.

Skills

IT support

Field services

Customer service

Networking

Tools

ServiceNow

Microsoft 365

MDM

Autopilot

Job description

As an End User Field Support Technician you’ll provide hands‑on technical support at customer sites, focusing on maintenance and troubleshooting to keep systems running smoothly. You’ll work closely with customers to resolve hardware, software, systems, and device issues, ensuring business continuity.

We are open to candidates who are keen to take the next step in their career. We are happy to provide training and support to help you get up to speed. We’re looking for someone who is keen to get hands‑on, hardworking, and a true team player. You will need to have experience with laptops, desktops, docks and networked printing devices.

This is a 5‑day onsite role. You will work as part of a team but may also be required to work independently at customer sites. Travel between Paramatta and Rhodes offices and may also need to travel to other remote sites, a driver’s license and your own vehicle is needed.

About The Role

As an End User Field Support Technician you’ll provide hands‑on technical support at customer sites, focusing on maintenance and troubleshooting to keep systems running smoothly. You’ll work closely with customers to resolve hardware, software, systems, and device issues, ensuring business continuity.

We are open to candidates who are keen to take the next step in their career. We are happy to provide training and support to help you get up to speed. We’re looking for someone who is keen to get hands‑on, hardworking, and a true team player. You will need to have experience with laptops, desktops, docks and networked printing devices.

This is a 5‑day onsite role. You will work as part of a team but may also be required to work independently at customer sites. Travel between Paramatta and Rhodes offices and may also need to travel to other remote sites, a driver’s license and your own vehicle is needed.

Responsibilities will include

• Managing incidents using the Service Management tool and providing technical advice and support.
• Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing.
• A strong customer service focus with excellent communication and interpersonal skills.
• Monitoring service requests, including account maintenance, software installations, and desktop services.
• Reviewing and updating work instructions, documenting new incident fixes, and proactively identifying incident trends.
• Acting as the first point of contact for the Service Desk and collaborating with teams to identify process efficiencies and periods of increased demand.
• Providing support to the Service Desk when required by assisting with Incident Management and Request Fulfilment activities, as well as handling inbound phone calls.

What you’ll bring to the table

• Active NV1 security clearance is required.
• A valid driver license is required and own vehicle.
• Demonstrated experience providing IT support, desktop support, and field services.
• Sound knowledge of technologies including ServiceNow, Microsoft 365, network printing, MDM, and Autopilot.
• A strong customer service focus with excellent communication and interpersonal skills.
• Ability to work onsite 5 days per week and travel interstate as required.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world‑class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end‑of‑year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.