Onsite IT Field Engineer: Hands-On Tech Support

Unisys; Newcastle City Council; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to deliver onsite and remote technical support across IT infrastructure, end-user computing, and networking for clients in Newcastle. The role requires a hands-on technician who can install, troubleshoot, and maintain hardware, software, and networks while delivering a high level of customer service.

The successful candidate will have a TA FE-equivalent qualification and relevant certifications, 1–2 years in IT support or field services, and strong

Qualifications

• TAFE-equivalent qualification is required.
• Technical certifications or industry qualifications (e.g., Microsoft, Cisco, CompTIA, ITIL) are preferred.
• 1–2 years of experience in IT support, field services, desktop support, or similar.
• Solid knowledge of Windows OS, desktop/laptop hardware, networking fundamentals, and peripherals.
• Experience supporting enterprise clients within service-management and SLA-driven environments.

Responsibilities

• Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room tech, kiosks, and other devices.
• Install, configure, maintain, and troubleshoot hardware, software, OS, peripherals, and networked equipment.
• Perform onsite and remote incident resolution, service requests, preventive maintenance, and health checks.
• Execute installations, relocations, upgrades, additions, and changes to IT equipment per client requirements and standards.
• Test and certify hardware, networks, systems, and approved applications for readiness and compliance.
• Support network and infrastructure environments from operational and maintenance perspectives, including proactive maintenance.
• Manage and resolve issues within SLAs, escalating as needed and ensuring timely resolution.
• Keep accurate service documentation, asset records, and ticket updates per procedures.
• Build and maintain positive client relationships with professional communication and a customer-focused approach.
• Adhere to WHS, security, and compliance requirements during onsite activities.
• Represent the organisation professionally at all times in conduct and service delivery.

Skills

Problem-solving

Communication

Customer service

Independent work

Time management

Education

TAFE equivalent qualification

Technical certification / IT qualifications

Job description

Unisys is seeking a Field Engineer to deliver onsite and remote technical support across IT infrastructure, end-user computing, and networking for clients in Newcastle. The role requires a hands-on technician who can install, troubleshoot, and maintain hardware, software, and networks while delivering a high level of customer service.

The successful candidate will have a TA FE-equivalent qualification and relevant certifications, 1–2 years in IT support or field services, and strong