Senior Field Engineer - Onsite Tech & Service Lead

Unisys

Canberra

On-site

AUD 70,000 - 90,000

Full time

14 days+

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Job summary

Unisys is seeking a Field Engineer to provide the full range of Field Engineering support for a base of large, complex clients. You will take complete ownership of onsite service activity and perform advanced maintenance, including low‑complexity installs.

You will use advanced tools to resolve client problems and contribute to service improvements, while reporting on metrics and documenting processes. The role emphasizes proactive collaboration with team members, technical mentorship, and

Qualifications

High School Diploma or GED required; may require technical certification or Associate Degree; generally 2–4 years’ experience in area of responsibility.

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.