Onsite Hardware Field Engineer – Laptop/Desktop Repair

Unisys; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Unisys in Sydney is seeking an onsite IT Hardware Technician to provide repair services for laptops and desktops across the Sydney CBD area. You will diagnose, replace components, and validate repaired systems while ensuring customer satisfaction.

You should have 1–2 years in hardware repair or field services, strong troubleshooting, Windows knowledge, and a valid Australian driver's licence with willingness to travel locally.

Qualifications

• 1–2 years of experience in computer hardware repair or field services.
• Experience replacing motherboards, screens, keyboards, batteries, SSDs, and memory.
• Strong fault-finding across laptop and desktop hardware.
• Good understanding of Windows operating systems.
• Willingness to travel locally and maintain a valid driver’s license.

Responsibilities

• Provides onsite technical support and hardware repair services across Sydney CBD area.
• Diagnoses, troubleshoots, and repairs laptops, desktops, and related IT hardware.
• Replaces hardware components including motherboards, screens, keyboards, batteries, SSDs, memory, and other field-replaceable parts.
• Performs hardware diagnostics, BIOS and firmware updates, system testing, and validation activities.
• Manages assigned service calls, parts inventory, schedules, and travel requirements efficiently.
• Completes service documentation accurately and within required timeframes.
• Works independently while maintaining high levels of customer satisfaction and professionalism.
• Communicates effectively with customers, service delivery teams, and technical support groups.
• Follows customer-specific processes, safety requirements, and service level commitments.
• Meets SLA targets while delivering a positive customer experience.

Skills

Hardware repair

Troubleshooting

Customer service

Documentation

Independent work

On-site support

Windows OS

Driver's license

Travel readiness

Education

High School Diploma

Technical certification

Job description

Unisys in Sydney is seeking an onsite IT Hardware Technician to provide repair services for laptops and desktops across the Sydney CBD area. You will diagnose, replace components, and validate repaired systems while ensuring customer satisfaction.

You should have 1–2 years in hardware repair or field services, strong troubleshooting, Windows knowledge, and a valid Australian driver's licence with willingness to travel locally.