Senior Technical Field Engineer - Mackay, QLD

Unisys; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

Unisys is seeking a field service technician to perform hardware repair and on-site support across enterprise hardware, including servers, storage, desktops, and laptops. You will diagnose faults, replace components, and ensure systems are operating optimally within customer environments in the Mackay region.

Experience with Dell/Lenovo/HPE/Cisco hardware is highly valued. Strong customer service, documentation, and the ability to travel between sites are essential for this role.

Qualifications

• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.

Responsibilities

• Repair and replace failed hardware components on enterprise-grade hardware (servers, storage, desktops, notebooks).
• Perform break/fix maintenance and on-site service.
• Install, configure, and cable network infrastructure (switches, routers, APs).
• Document actions and communicate status to customers.
• Travel within Mackay region to service sites as required.

Skills

Hardware repair

Field services

Desktop support

Troubleshooting

Networking basics

Windows OS

OEM hardware platforms

Education

High School Diploma

Technical certification

Associate degree

Tools

Dell hardware

Lenovo hardware

HPE hardware

Cisco hardware

Job description

What success looks like in this role:

Experience in computer hardware repair, field services, desktop support, or technical support environments. Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms. Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment. Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units. Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures. Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment. Experience with equipment installation, rack mounting, patching, cable management, and basic site setup activities within enterprise customer environments. Good understanding of Windows operating systems and desktop computing environments. Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable. Strong customer service, communication, and documentation skills. Ability to work independently and manage multiple onsite service requests. Experience in Apple Software. OEM or manufacturer certifications are advantageous. #LI-AP1

You will be successful in this role if you have:

• High School Diploma, GED, or equivalent qualification.


• Technical certification, associate degree, or relevant vocational training preferred.


• 1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.


• Australia Citizen preferred.


• Current Australian Driver's License and willingness to travel throughout the Mackay region.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys' EEO commitment here. https://www.unisys.com/unisys-legal/recruiting

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity