Onsite EUC Support Engineer - Windows 11 & Microsoft 365

Green Light

Sydney

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Long-term extension potential

Onsite role in Sydney

ASAP start

Job summary

Green Light Worldwide is seeking an experienced Desktop Engineer to provide hands‑on EUC and TechBar support in a large enterprise in Sydney. The role focuses on desktop and application troubleshooting, device provisioning, and end‑user experience across Microsoft 365 and identity platforms.

You will join a fast‑paced environment delivering high‑quality onsite technical support with strong customer service skills.

Qualifications

Proven experience as a Desktop Engineer or EUC Engineer in enterprise environments.
Strong hands-on support of Windows 11 devices and Microsoft 365 apps.
Experience with endpoint management, AD/Entra ID, and ITSM platforms.
Excellent customer service and ability to engage with stakeholders onsite.

Responsibilities

Provide onsite desktop and TechBar support to end users across technologies.
Troubleshoot hardware, software, OS, and application issues.
Support Windows 11 devices, peripherals, and device lifecycle activities.
Assist with provisioning, asset management, and hardware refresh cycles.
Manage incidents via ServiceNow and resolve VPN/Wi‑Fi connectivity issues.
Support Microsoft 365 apps and collaboration platforms (Outlook/Teams/OneDrive/SharePoint).
Collaborate on identity issues across AD and Entra ID environments.
Maintain technical documentation and knowledge base articles.
Deliver strong customer service and timely resolution of requests.