Onsite End User Support Tech (L1/2) – NV1 Cleared

The Onset; Port Stephens; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Onset in Williamtown, NSW is seeking an experienced End User Support Technician to provide on-site desktop and IT support for a defence-scale environment. You will troubleshoot hardware, software and connectivity issues, and ensure end-user devices run smoothly across Windows 10/11.

The role requires NV1 clearance, Australian citizenship, and at least 2 years of hands-on IT support experience in a corporate setting. It is a 12-month onsite contract with travel as needed.

Qualifications

• NV1 clearance and Australian citizenship are mandatory.
• 2+ years of hands-on desktop or end-user IT support experience.
• Strong troubleshooting of Windows 10/11, hardware and peripherals.
• Experience with ITSM tools (preferably ServiceNow).
• Basic networking knowledge (LAN/Ethernet).
• Experience in corporate/enterprise IT environments.
• Excellent communication and customer-focused approach.
• Ability to work independently and manage competing priorities.

Responsibilities

• Provide hands-on Level 1/2 desktop and end-user support for Windows 10/11.
• Troubleshoot hardware, software, connectivity and peripheral issues.
• Install, configure, deploy and maintain desktops, laptops and mobile devices.
• Manage incidents and requests through ITSM systems (ServiceNow).
• Support IT infrastructure including networking equipment and video conferencing.
• Assist with onboarding, device provisioning and IT asset management.
• Perform maintenance, upgrades and configuration changes.
• Collaborate with local and global IT teams to resolve issues.

Skills

NV1 clearance

Australian citizenship

Desktop / end-user support

Windows 10/11

Networking fundamentals

ITSM tools (ServiceNow)

Communication skills

Independent work

Driver's license

Tools

ServiceNow

Job description

The Onset in Williamtown, NSW is seeking an experienced End User Support Technician to provide on-site desktop and IT support for a defence-scale environment. You will troubleshoot hardware, software and connectivity issues, and ensure end-user devices run smoothly across Windows 10/11.

The role requires NV1 clearance, Australian citizenship, and at least 2 years of hands-on IT support experience in a corporate setting. It is a 12-month onsite contract with travel as needed.