NV1-Cleared Desktop Engineer - End-User IT Support

TEKsystems Global Services, LLC; Brisbane; On-site; AUD 56,000 - 63,000; Full time

Job summary

TEKsystems Global Services, LLC is recruiting for a Desktop Engineer to support end-user computing in a secure, defence-oriented environment in Brisbane. The role focuses on delivering reliable desktop and device support, handling incidents, and coordinating with global IT teams in a structured setting.

The candidate will operate in a fast-paced consultancy environment, ensuring compliance with security policies and collaborating with service coordinators on workloads and ongoing projects.

Qualifications

• Experience in end-user computing (Desktop) support.
• Active security clearance and Australian citizenship.
• Experience with ticketing systems (ServiceNow preferred).
• Troubleshooting across Windows environments (Windows 10+).
• Knowledge of PC hardware and IT infrastructure.

Responsibilities

• Provide desktop and end-user support across hardware, software and devices.
• Install, configure, and maintain desktops, laptops and peripherals.
• Manage incidents and service requests via ticketing systems (ServiceNow or similar).
• Deploy and upgrade IT infrastructure and perform configuration changes.
• Troubleshoot issues and escalate where required.

Skills

EUC support

Security clearance

Australian citizenship

Windows 10+

Customer service

Tools

ServiceNow

Job description

TEKsystems Global Services, LLC is recruiting for a Desktop Engineer to support end-user computing in a secure, defence-oriented environment in Brisbane. The role focuses on delivering reliable desktop and device support, handling incidents, and coordinating with global IT teams in a structured setting.

The candidate will operate in a fast-paced consultancy environment, ensuring compliance with security policies and collaborating with service coordinators on workloads and ongoing projects.