Desktop Support Engineer - NV1 cleared

Emanate Technology; Brisbane; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Training, mentoring and certification

Clear opportunities for career growth

Flexible work options & wellbeing

Culture focused on development andcoll

Job summary

Emanate Technology in Brisbane is seeking a Field Services Engineer to join a team supporting a secure end-user environment within a Brisbane-based MSP serving Federal Government services. This hands-on role trusts you to solve problems, work directly with users, and own issues from start to finish.

Based in Brisbane with NV1 (NV2 preferred) clearance, you will provide Level 1–2 desktop and end-user support, troubleshoot hardware and software, install and manage desktops and peripherals, and

Qualifications

• Providing Level 1 & 2 support across desktop and end-user technologies.

Responsibilities

• Providing Level 1 & 2 support across desktop and end-user technologies.
• Troubleshooting hardware, software, networking and device-related issues.
• Installing, configuring and maintaining desktops, laptops and peripherals.
• Supporting Microsoft 365, Windows and core infrastructure technologies.
• Performing upgrades, patching and routine maintenance activities.
• Assisting with specialist application support and incident triage.

Skills

Troubleshooting

End-user support

Problem solving

Tools

Windows

Microsoft 365

Active Directory

SCCM / MECM

Cisco technologies

Job description

If you're finding your current role is more ticket queue than technical challenge, this could be a great opportunity to step into a large-scale environment working for a Brisbane based MSP, supporting critical Federal Government services.

Our client is looking for a Field Services Engineer to join a team supporting a secure and complex end-user environment. It's a hands‑on position where you'll be trusted to solve problems, work directly with users, and take ownership of issues from start to finish.

For this role you will need to be based in Brisbane and have a minimum of an NV1 clearance, ideally an NV2.

The salary on offer for this role is up to $82,000 + Super.

Beyond the day-to-day, it's a role that offers genuine development opportunities, exposure to enterprise technologies, and a clear path for progression within a business that actively invests in its people.

What's in it for you?

• Training, mentoring and certification support
• Clear opportunities for career progression
• Flexible work options and wellbeing initiatives
• A strong culture focused on development and collaboration

Why consider this role?

If you're finding your current role is more ticket queue than technical challenge, this could be a great opportunity to step into a large-scale environment working for a Brisbane based MSP, supporting critical Federal Government services.

Our client is looking for a Field Services Engineer to join a team supporting a secure and complex end-user environment. It's a hands‑on position where you'll be trusted to solve problems, work directly with users, and take ownership of issues from start to finish.

For this role you will need to be based in Brisbane and have a minimum of an NV1 clearance, ideally an NV2.

The salary on offer for this role is up to $82,000 + Super.

Beyond the day-to-day, it's a role that offers genuine development opportunities, exposure to enterprise technologies, and a clear path for progression within a business that actively invests in its people.

What you'll be doing:

• Providing Level 1 & 2 support across desktop and end-user technologies
• Troubleshooting hardware, software, networking and device‑related issues
• Installing, configuring and maintaining desktops, laptops and peripherals
• Supporting Microsoft 365, Windows and core infrastructure technologies
• Performing upgrades, patching and routine maintenance activities
• Assisting with specialist application support and incident triage

What they're looking for

Experience with:

• Windows
• Microsoft 365
• Active Directory
• SCCM / MECM
• Cisco technologies

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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