End User Support Technician L1/2 - Williamtown

The Onset; Port Stephens; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The Onset in Williamtown, NSW is seeking an experienced End User Support Technician to provide on-site desktop and IT support for a defence-scale environment. You will troubleshoot hardware, software and connectivity issues, and ensure end-user devices run smoothly across Windows 10/11.

The role requires NV1 clearance, Australian citizenship, and at least 2 years of hands-on IT support experience in a corporate setting. It is a 12-month onsite contract with travel as needed.

Formación

• NV1 clearance and Australian citizenship are mandatory.
• 2+ years of hands-on desktop or end-user IT support experience.
• Strong troubleshooting of Windows 10/11, hardware and peripherals.
• Experience with ITSM tools (preferably ServiceNow).
• Basic networking knowledge (LAN/Ethernet).
• Experience in corporate/enterprise IT environments.
• Excellent communication and customer-focused approach.
• Ability to work independently and manage competing priorities.

Responsabilidades

• Provide hands-on Level 1/2 desktop and end-user support for Windows 10/11.
• Troubleshoot hardware, software, connectivity and peripheral issues.
• Install, configure, deploy and maintain desktops, laptops and mobile devices.
• Manage incidents and requests through ITSM systems (ServiceNow).
• Support IT infrastructure including networking equipment and video conferencing.
• Assist with onboarding, device provisioning and IT asset management.
• Perform maintenance, upgrades and configuration changes.
• Collaborate with local and global IT teams to resolve issues.

Conocimientos

NV1 clearance

Australian citizenship

Desktop / end-user support

Windows 10/11

Networking fundamentals

ITSM tools (ServiceNow)

Communication skills

Independent work

Driver's license

Herramientas

ServiceNow

Descripción del empleo

End User Support Technician L1/2 - Williamtown

End User Support Technician –Must already have NV1 Clearance
Location: Williamtown, NSW
Contract: 12 months
Security Clearance:Active NV1 Required
Work Arrangement: Onsite

About the Opportunity

We're looking for an experienced End User Support Technician to join a globally recognised technology organisation supporting a major Australian defence and aviation environment in Williamtown, NSW.

This is an excellent opportunity for a hands‑on IT support professional who enjoys troubleshooting, working directly with end users and taking ownership of technical issues in a secure enterprise environment.

You’ll be responsible for providing onsite desktop and IT infrastructure support, ensuring users have the technology and assistance they need to operate effectively.

What You’ll Be Doing

• Provide hands‑on Level 1/2 desktop and end‑user support across Windows 10/11 environments.
• Troubleshoot and resolve hardware, software, connectivity and peripheral issues.
• Install, configure, deploy and maintain desktops, laptops, mobile devices and associated IT equipment.
• Manage incidents, service requests and escalations through ITSM ticketing systems such as ServiceNow.
• Support IT infrastructure, including networking equipment, video conferencing and communication systems.
• Assist with user onboarding, device provisioning and IT asset management.
• Perform preventative maintenance, system upgrades and configuration changes.
• Work with local and global IT teams to resolve technical issues and maintain service delivery.
• Provide occasional support to other designated sites as required.

What We’re Looking For

• NV1 security clearance and Australian citizenship.
• At least 2 years of hands‑on desktop or end‑user IT support experience.
• Strong troubleshooting experience with Windows 10/11, PC hardware and peripherals.
• Experience working with ITSM tools, ideally ServiceNow.
• Working knowledge of networking fundamentals, including LAN and Ethernet connectivity.
• Experience supporting users in a corporate or enterprise IT environment.
• Strong communication skills and a customer‑focused approach.
• Ability to work independently and manage competing priorities.
• A valid driver’s licence and willingness to travel to other sites when required.

Experience supporting defence, government or other security-sensitive environments will be highly regarded.

Why Apply?

• Work within a major Australian defence and aviation environment.
• Gain exposure to enterprise IT systems and a globally recognised technology organisation.
• Enjoy a hands‑on technical role with varied responsibilities.
• Join a collaborative team supporting business‑critical operations.
• Secure a 12-month contract opportunity.