Onsite Education Desktop Support Specialist

Centorrino Technologies Pty Ltd.; Northern Territory; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Staff discounts

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd in Howard Springs, NT, is seeking a Desktop Support Officer to deliver onsite IT support to education-sector customers. You’ll work with Macs, PCs, tablets, servers and networks, coordinating with specialist teams to resolve incidents.

You’ll bring a customer-first attitude, clear communication, and flexibility to adapt to varying workloads. The role emphasizes documentation, process improvement, and collaboration, with strong training and growth opportunities.

Qualifications

• Experience delivering frontline IT support with a strong focus on customer satisfaction.
• Ability to troubleshoot hardware, software and network issues across Macs and PCs.
• Strong written and verbal communication with ability to explain technical concepts to non-technical users.
• Flexible and proactive mindset to manage varied workload and tight deadlines.

Responsibilities

• Provide onsite desktop support to education sector clients in Howard Springs.
• Maintain documentation and up-to-date procedures for incident handling.
• Collaborate with specialist teams for server and network management.
• Liaise with customers to gather feedback and drive service improvements.
• Take ownership of day-to-day technology issues and coordinate with third-party partners.

Skills

Customer service

Troubleshooting

Communication

Adaptability

Tools

Mac OS

Windows OS

Networking basics

Server administration basics

Job description

Centorrino Technologies Pty Ltd in Howard Springs, NT, is seeking a Desktop Support Officer to deliver onsite IT support to education-sector customers. You’ll work with Macs, PCs, tablets, servers and networks, coordinating with specialist teams to resolve incidents.

You’ll bring a customer-first attitude, clear communication, and flexibility to adapt to varying workloads. The role emphasizes documentation, process improvement, and collaboration, with strong training and growth opportunities.