Onsite Defence Admin & Helpdesk Supervisor

Downer Group; Bungendore; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Downer Group in Bungendore, NSW, on-site, is seeking an Administration Supervisor to lead a small Helpdesk team and coordinate administration for the HQJOC contract. You will oversee reactive facilities requests and ensure timely service delivery while driving KPI achievement.

This role requires strong stakeholder engagement and the ability to balance competing priorities on site. The position is based on site at HQJOC Bungendore, NSW, with a focus on delivering high-quality outcomes in a

Formación

• Experience leading a small team in a helpdesk or service environment.
• Experience coordinating administration functions and support services.
• Strong planning and prioritisation skills with the ability to manage competing tasks and deadlines.

Responsabilidades

• Supervise day-to-day Helpdesk activities and support a small local team.
• Coordinate administration and support services across the HQJOC contract.
• Oversee reactive facilities maintenance requests and support timely service delivery.
• Monitor service outcomes and support the achievement of KPIs.
• Build effective stakeholder relationships while delivering a high standard of customer service.

Conocimientos

Team leadership

Helpdesk operations

Administration

Stakeholder management

Planning prioritisation

Descripción del empleo

Downer Group in Bungendore, NSW, on-site, is seeking an Administration Supervisor to lead a small Helpdesk team and coordinate administration for the HQJOC contract. You will oversee reactive facilities requests and ensure timely service delivery while driving KPI achievement.

This role requires strong stakeholder engagement and the ability to balance competing priorities on site. The position is based on site at HQJOC Bungendore, NSW, with a focus on delivering high-quality outcomes in a