Administration Supervisor

Downer; Bungendore; On-site; AUD 90,000 - 120,000; Full time

Job summary

Downer Group in Bungendore, NSW, on-site, is seeking an Administration Supervisor to lead a small Helpdesk team and coordinate administration for the HQJOC contract. You will oversee reactive facilities requests and ensure timely service delivery while driving KPI achievement.

This role requires strong stakeholder engagement and the ability to balance competing priorities on site. The position is based on site at HQJOC Bungendore, NSW, with a focus on delivering high-quality outcomes in a

Qualifications

• Experience leading a small team in a helpdesk or service environment.
• Experience coordinating administration functions and support services.
• Strong planning and prioritisation skills with the ability to manage competing tasks and deadlines.

Responsibilities

• Supervise day-to-day Helpdesk activities and support a small local team.
• Coordinate administration and support services across the HQJOC contract.
• Oversee reactive facilities maintenance requests and support timely service delivery.
• Monitor service outcomes and support the achievement of KPIs.
• Build effective stakeholder relationships while delivering a high standard of customer service.

Skills

Team leadership

Helpdesk operations

Administration

Stakeholder management

Planning prioritisation

Job description

We currently have an opportunity for an Administration Supervisor to join our Defence team onsite at HQJOC Bungendore. You’ll play a key role in supervising Helpdesk activities and coordinating administration and support services for the HQJOC contract, helping ensure responsive service delivery, strong customer outcomes and achievement of KPIs.

Working on site Monday to Friday, you’ll oversee a small Helpdesk team responsible for managing reactive facilities maintenance requests across the site. Operating in a fast-paced, high-security environment, you’ll balance competing priorities, engage with stakeholders and support the efficient and timely delivery of Helpdesk and administration services.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• - Supervise day-to-day Helpdesk activities and support a small local team.
• - Coordinate administration and support services across the HQJOC contract.
• - Oversee reactive facilities maintenance requests and support timely service delivery.
• - Monitor service outcomes and support the achievement of relevant KPIs.
• - Build effective stakeholder relationships while delivering a high standard of customer service.

What You’ll Bring

• - Previous team leadership or supervisory experience, ideally within a Helpdesk, call centre or service environment.
• - Experience managing, coordinating or overseeing administration functions.
• - Strong planning and prioritisation skills, with the ability to manage competing tasks and deadlines.
• - Confidence working autonomously and making sound decisions with limited direction.
• - Strong stakeholder management and customer service skills, with the ability to introduce process improvements and new ideas.

This role is based on site at HQJOC Bungendore, NSW. Applicants must be an Australian citizen and willing to obtain a NV2 security clearance.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• - Training and development to support and diversify your career.
• - With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• - Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• - Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.