Onsite AV Support Technician — Sydney, Career Growth

Convergint; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

NSW EBA rates

Work mobile phone and laptop

Career progression

Job summary

Convergint Sydney is seeking an Onsite Support team member to provide 1st-line on-site assistance, focused on event operations and SLA-based AV support at a client premises in the Sydney CBD.

The role involves troubleshooting, preventative maintenance reporting, and on-site user training, with a emphasis on customer service and teamwork. Convergint offers competitive NSW EBA rates, equipment, and career growth.

Qualifications

• Experience providing on-site 1st-line support in a client environment.
• Strong customer service and communication skills.
• Exposure to AV control systems and collaboration tech is a plus.

Responsibilities

• Provide on-site client support and troubleshooting.
• Prepare Preventative Maintenance Reports.
• Conduct on-site training for administrators and end users.
• Maintain up-to-date knowledge of company products and policies.
• Present a professional image and promote company services.

Skills

1st-line support

Event operations

Customer service

Troubleshooting

Microsoft Teams

Zoom

Crestron

AMX

IT & Networking

Tools

Microsoft Teams

Zoom

Job description

Convergint Sydney is seeking an Onsite Support team member to provide 1st-line on-site assistance, focused on event operations and SLA-based AV support at a client premises in the Sydney CBD.

The role involves troubleshooting, preventative maintenance reporting, and on-site user training, with a emphasis on customer service and teamwork. Convergint offers competitive NSW EBA rates, equipment, and career growth.