AV Onsite Support Specialist

SKS Technologies; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

SKS Technologies is seeking an experienced AV Support Specialist to provide dedicated onsite support to clients across Sydney and surrounding areas, ensuring AV systems run reliably and users are supported.

You will troubleshoot, maintain, and optimize AV and conferencing setups, building strong client relationships while working with platforms such as Microsoft Teams, Zoom and Crestron.

Qualifications

• Certificate or Diploma in Audio-Visual Technology, IT, Electronics or a related field.
• Previous experience in an AV Support or AV Technician role.
• Experience working in corporate, commercial or healthcare environments is highly regarded.
• Strong understanding of AV systems, signal flow and conferencing technologies.
• Experience with platforms such as Microsoft Teams, Zoom and Crestron.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A professional approach and strong attention to detail.
• The ability to work independently while collaborating effectively with internal teams.

Responsibilities

• Providing onsite AV support and troubleshooting during business hours.
• Diagnosing and resolving AV and conferencing issues quickly and effectively.
• Conducting preventative maintenance, system checks and software updates.
• Inspecting and calibrating AV equipment and identifying potential issues.
• Supporting clients during meetings, presentations and events.
• Providing user training and guidance to ensure clients are confident using their systems.
• Preparing service reports and documenting issues, solutions and recommendations.
• Working closely with internal teams to improve system performance and service delivery.
• Building strong, professional relationships with clients and becoming a trusted technical point of contact.

Skills

AV troubleshooting

Customer service

Communication

Team collaboration

Attention to detail

Independent work

Problem solving

Education

Certificate/Diploma in AV Tech

Tools

Crestron

Microsoft Teams

Zoom

Job description

SKS Technologies is looking for an experienced AV Support Specialist to join our team and provide high-quality onsite support across client locations in Sydney and surrounding areas.

This is a hands-on role where you’ll be responsible for keeping AV systems running seamlessly, troubleshooting issues, supporting users and ensuring our clients receive an exceptional level of service.

Why Join SKS Technologies?

Hands-On Experience

• Work directly with clients, providing onsite technical support, troubleshooting and user training.

Variety of Technology

• Gain exposure to a diverse range of AV systems, conferencing platforms and technologies across multiple industries.

Make a Difference

• Be the person clients rely on to keep their meetings, presentations and events running smoothly.
• Join a growing organisation where you can develop your technical expertise and build your career within the AV industry.

About SKS Technologies

SKS Technologies is a publicly listed Australian company delivering innovative Electrical, Communications and Audio-Visual solutions across Australia.

We work across a diverse range of industries including commercial, data centres, mining, education, retail, finance, warehousing and construction, delivering quality solutions that create smarter, more connected environments for our clients.

About the Role

As an AV Support Specialist, you will provide dedicated onsite support to clients, ensuring their AV systems are reliable, functional and easy to use.

Your responsibilities will include:

• Providing onsite AV support and troubleshooting during business hours.
• Diagnosing and resolving AV and conferencing issues quickly and effectively.
• Conducting preventative maintenance, system checks and software updates.
• Inspecting and calibrating AV equipment and identifying potential issues.
• Supporting clients during meetings, presentations and events.
• Providing user training and guidance to ensure clients are confident using their systems.
• Preparing service reports and documenting issues, solutions and recommendations.
• Working closely with internal teams to improve system performance and service delivery.
• Building strong, professional relationships with clients and becoming a trusted technical point of contact.

About You

We’re looking for someone who is technically capable, customer-focused and enjoys working directly with people.

You will ideally have:

• A Certificate or Diploma in Audio-Visual Technology, IT, Electronics or a related field.
• Previous experience in an AV Support or AV Technician role.
• Experience working in corporate, commercial or healthcare environments is highly regarded.
• Strong understanding of AV systems, signal flow and conferencing technologies.
• Experience with platforms such as Microsoft Teams, Zoom and Crestron.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A professional approach and strong attention to detail.
• The ability to work independently while collaborating effectively with internal teams.

Our Values

At SKS Technologies, our values shape the way we work and the way we support our clients.

Safety | Integrity | Excellence | Collaboration | Innovation | Customer Focus

We are committed to creating a workplace where people are supported, valued and given the opportunity to grow.

Ready to Join Us?

If you’re an experienced AV professional who enjoys solving problems, working with technology and delivering great customer experiences, we’d love to hear from you.