ONSITE ACCOUNT MANAGER - Industrial & Warehouse Operations

OzStaff; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Toll allowance

24/7 dedicated support team

Career progression

Job summary

OzStaff in Sydney is seeking an Onsite Account Manager to build lasting client relationships across NSW, with a strong focus on industrial and warehousing operations. You’ll conduct site visits, review workforce needs, and coordinate recruitment and onboarding to meet client requirements.

Ideal candidates will have blue-collar industry experience, recruitment background, and a knack for solving workforce challenges while reporting to a supportive leadership team.

Qualifications

• Blue-collar industry experience
• Warehousing, logistics, manufacturing, or industrial experience
• Recruitment or labour hire experience
• Workforce planning or labour coordination experience
• Account management or client relationship experience
• Team Leader, Supervisor, Leading Hand, or Operations experience

Responsibilities

• Building and strengthening client relationships across NSW
• Conducting regular site visits and workforce reviews
• Understanding client operations and workforce requirements
• Supporting recruitment, onboarding, and workforce mobilisation
• Managing workforce performance and employee engagement
• Resolving operational and staffing challenges
• Completing compliance and site requirements
• Acting as the key point of contact for clients and employees

Job description

ONSITE ACCOUNT MANAGER - Industrial & Warehouse Operations

Kemps Creek | NSW
Company Vehicle Provided + Fuel & Toll Allowance

Kemps Creek | NSW
Company Vehicle Provided + Fuel & Toll Allowance

We Are Redefining Customer Service

This isn't your traditional customer service role.

Yes, there are emails, reports, workforce updates, compliance requirements, and client communications that need to be managed professionally and accurately.

But this role goes far beyond that.

It's a role for someone who enjoys being out in the field, building partnerships, understanding client operations, solving workforce challenges, and becoming a trusted advisor to clients across NSW's industrial sector.

You’ll split your time between managing key client relationships, supporting workforce employees, coordinating operational requirements, and ensuring the administration behind the scenes is completed to a high standard.

One moment you might be preparing workforce reports or responding to client requests. The next, you’ll be on-site conducting a workforce review, meeting with stakeholders, resolving challenges, or identifying opportunities to strengthen a partnership.

The variety is what makes this role rewarding.

No two days are the same, but every day requires strong communication, sound judgement, and the ability to balance people, operations, and priorities effectively.

Who We're Looking For

We're not searching for someone who simply maintains accounts.

We're looking for someone who grows them.

Someone who:

• Thrives in fast-paced, high-pressure environments

• Welcomes constructive feedback

• Turns problems into solutions proactively

• Wants autonomy to create their own processes

• Thinks outside the box and backs their judgement

• Can confidently walk into a room and start conversations

• Builds meaningful professional relationships by adapting communication styles to different audiences

• Can adapt their communication style to different situations and environments

• Can speak with warehouse workers, supervisors, operations managers, and business owners alike

• Takes accountability

• Is self-motivated, resilient, and highly adaptable

What You'll Be Doing

• Building and strengthening client relationships across NSW

• Conducting regular site visits and workforce reviews

• Understanding client operations and workforce requirements

• Supporting recruitment, onboarding, and workforce mobilisation

• Managing workforce performance and employee engagement

• Resolving operational and staffing challenges

• Completing compliance and site requirements

• Acting as the key point of contact for clients and employees

• Identifying opportunities for growth within existing accounts

• Supporting account management and business development initiatives

Experience That Will Help You Succeed

Highly regarded:

• Blue-collar industry experience

• Warehousing, logistics, manufacturing, or industrial experience

• Recruitment or labour hire experience

• Workforce planning or labour coordination experience

• Account management or client relationship experience

• Team Leader, Supervisor, Leading Hand, or Operations experience

Most importantly, you'll understand how industrial environments operate and be comfortable engaging with people at every level.

What's In It For You?

• Company vehicle provided

• Fuel and toll allowance

• 24/7 dedicated support team

• Diverse and fast-paced role with genuine variety

• Exposure to major industrial and warehousing operations

• Career progression into Account Management and Client Services

• Supportive leadership team

• High level of autonomy and ownership

• Opportunity to build long-term client partnerships

• A role where your effort, initiative, and results are recognised

This Role Is For You If...

You can manage competing demands while remaining organised, proactive, and solutions-focused.

You see pressure as an opportunity, not a problem.

You can build relationships, solve challenges, and influence outcomes.

And you want a career where your personality, resilience, and ability to get things done are valued just as much as your experience.

If you're ready to build relationships, solve problems, and become a trusted partner to clients across NSW, we'd love to hear from you.