Onsite Account Manager

Chandler Macleod; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Permanent role

Senior leadership opportunity

Competitive package + super

Job summary

Chandler Macleod in Sydney is seeking a senior on-site leader to manage a large casual workforce at a flagship fulfilment operation in Kemps Creek. This high-impact role requires calm leadership, data-driven decision-making, and the ability to lead from the front.

The role is on-site Monday–Friday with typical hours 8:00am–4:00pm or 9:00am–5:00pm; start ASAP. You will oversee 12 direct reports and partner with stakeholders to sustain performance in a fast-paced warehousing environment.

Qualifications

• Experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations.
• Ability to use data and KPIs to drive decisions.
• Strong communication and stakeholder management.
• Calm leadership with a people-focused approach.

Responsibilities

• Lead and develop a team of approximately 12 direct reports within an established on-site operation.
• Oversee day-to-day workforce performance across high-volume warehousing functions (pick/pack, forklift, general warehouse operations).
• Support workforce planning, rostering and coordination to meet operational requirements.
• Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met.
• Use data and reporting to identify trends, drive decisions, and support continuous improvement.
• Manage escalations professionally and maintain stability under pressure in a dynamic environment.

Skills

Team leadership

Data-driven decisions

Stakeholder management

Emotional intelligence

Decisiveness

Job description

About the role

We’re looking for a senior on-site leader to manage a large casual workforce at a flagship fulfilment / distribution operation in Kemps Creek. This is a high-impact operational leadership position where you’ll bring calm structure to a fast-moving environment, use data to make confident decisions, and lead from the front.

This role is on‑site Monday–Friday, typically 8:00am–4:00pm or 9:00am–5:00pm, with occasional after-hours availability for escalations (not frequent, but can happen due to 22/7 operations). Start ASAP (job start date was 21 Sep 2026).

Duties

• Lead and develop a team of approximately 12 direct reports within an established on‑site operation
• Oversee day‑to‑day workforce performance across high‑volume warehousing functions (pick/pack, forklift, general warehouse operations)
• Support workforce planning, rostering and coordination to meet operational requirements
• Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met
• Use data and reporting to identify trends, drive decisions, and support continuous improvement
• Manage escalations professionally and maintain stability under pressure in a dynamic environment

Skills and experience

• Strong experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations
• Proven ability to use data to drive decisions (comfortable with KPIs, reporting, performance trends)
• Confident communicator with strong stakeholder management and customer/service mindset
• Calm, leadership style with high emotional intelligence and people focus
• Decisive and outcomes-driven; able to operate effectively in imperfect / changing environments

Desirable:

• Exposure to 24/7 operations and large casual workforces
• Experience in continuous improvement / operational uplift environments

Benefits

• Permanent role with a well-established on‑site team
• Senior leadership opportunity in a large-scale, fast-paced operation
• Competitive package ($100k–$120k + super)