Onsite 1st-Line IT Desktop Support Engineer – Sydney

Axiom Technologies; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training bonuses

Certification bonuses

Daredevils trip

Discounted hardware

Learning & development

Social activities

Résumé du poste

Brennan is hiring a Desktop Support Engineer (Managed Services Consultant L1) to deliver on-site and remote 1st-line support in Sydney. The role requires 85% on-site presence, travel across the Sydney Metro, and a valid license with a willingness to engage customers face-to-face.

ITIL knowledge and broad infrastructure skills are essential. The role focuses on desktop and end-user support, including Windows OS, Office 365, and coordinating with 3rd party vendors.

Qualifications

• Minimum 2 years IT experience.
• Experience with Microsoft Office suite including Office365.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Proven ability to work within and across teams.
• Industry based certifications.
• Installation and management of peripheral devices.
• User account maintenance.
• Desktop and End User Support.
• Ability to service on Site Contracted Requirements.

Responsabilités

• Provide L1 support for service delivery teams and resolve technical issues.
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues.
• Proactively managing our client's IT environments.
• Conducting problem management to ensure the root cause of issues is addressed.
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service.
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients.

Connaissances

IT experience

Office365

Analytical skills

Communication skills

Teamwork

Industry certifications

Peripheral devices

User account maintenance

Desktop support

On-site service

Outils

Windows OS

Description du poste

Brennan is hiring a Desktop Support Engineer (Managed Services Consultant L1) to deliver on-site and remote 1st-line support in Sydney. The role requires 85% on-site presence, travel across the Sydney Metro, and a valid license with a willingness to engage customers face-to-face.

ITIL knowledge and broad infrastructure skills are essential. The role focuses on desktop and end-user support, including Windows OS, Office 365, and coordinating with 3rd party vendors.