Desktop Support Engineer

Brennan; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Annual trip for top performers

Vibrant social activities

Discounted hardware and software

Learning and development opportunities

Job summary

A leading IT services company in Sydney is looking for a Desktop Support Engineer. This role involves providing on-site and remote support, managing IT environments, and communicating effectively with clients. Candidates should have at least 2 years of IT experience and strong problem-solving skills. The job offers various benefits, including training bonuses and social activities.

Qualifications

• Minimum of 2 years IT experience.
• Reasonable experience in common business applications.
• Proven ability to work within and across teams.

Responsibilities

• Provide L1 support for service delivery teams.
• Conduct problem management.
• Maintain effective communications with clients.

Skills

Analytical skills

Problem-solving skills

Excellent verbal communication

Excellent written communication

Ability to work in teams

Education

Industry-based certifications

Tools

Microsoft Office (including Office365)

Job description

Overview

Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney. As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney. The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region. The candidate must have their own license and car and be comfortable talking to customers face to face. A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.

Responsibilities

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conduct problem management to ensure the root cause of issues is addressed
• Take ownership of assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
• Maintain effective communications with clients

Qualifications

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on-site contracted requirements

Note

As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Benefits

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

Brennan is an equal opportunity employer.