Senior IT Service Delivery Leader - C-Suite Trusted

Brennan; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards that recogniseexellence

Brennan Daredevils – trip for top perf

Vibrant social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a Senior Service Delivery Manager to lead a portfolio of 8–10 strategic clients from our Sydney team. You will own service delivery excellence, manage executive relationships, and coordinate with internal technical teams. Occasional travel to Newcastle is expected.

The role requires strong service delivery credentials, broad IT knowledge, and the ability to drive improvements and new solutions for customers. Previous MSP/Systems Integrator experience is essential.

Qualifications

• Minimum 3 years in a senior Service Management or Customer role.
• Itil Service Management accreditation.
• ItSM concepts and service delivery expertise.

Responsibilities

• Preparing and presenting client operational reporting at monthly meetings.
• Managing SLAs and reporting enhancements.
• Scope and Change Management.
• Major incident management.
• Driving future technology roadmaps for the client.
• Be recognised as a subject matter expert in Service Management Operations.
• Continuously improve operations and client engagement.
• Ensure high customer satisfaction (NPS).
• Develop ITIL-aligned service processes and CSIPs.

Skills

ITSM

ITIL

C-suite comms

Stakeholder mgmt

Team leadership

Negotiation

Change management

Job description

Brennan is seeking a Senior Service Delivery Manager to lead a portfolio of 8–10 strategic clients from our Sydney team. You will own service delivery excellence, manage executive relationships, and coordinate with internal technical teams. Occasional travel to Newcastle is expected.

The role requires strong service delivery credentials, broad IT knowledge, and the ability to drive improvements and new solutions for customers. Previous MSP/Systems Integrator experience is essential.