Desktop Support Engineer

Brennan; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training and certification bonuses

Culture Awards

Brennan Daredevils trip

Social activities

Discounted hardware and software

Learning and development environment

Job summary

Brennan is seeking a dynamic Desktop Support Engineer (L1) to deliver on-site and remote 1st‑level IT support in Sydney. The role requires being on-site 85% of the time, with a driver’s license and vehicle for face-to-face client interactions.

You will handle Windows OS, Office 365, and ITIL-aligned processes across a Managed Services team. Ideal candidates have 2+ years IT experience, strong communication skills, and the ability to work across teams in a fast-paced environment.

Qualifications

• Minimum of 2 years IT experience.
• Experience with Microsoft Office 365 and common business applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide L1 desktop and end-user support onsite and remotely.
• Resolve issues for service delivery teams and clients.
• Proactively manage client IT environments and assist with problem management.

Skills

2+ years IT experience

Analytical problem solving

Verbal and written communication

Team collaboration

IT hardware & peripherals

On-site service delivery

Tools

Microsoft Office 365

Windows OS/Desktop

ITIL awareness

Job description

Brennan. Where true performance thrives.

At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by ourTrue Performance System– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.

As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Sydney.This role requires the candidate to be on-site at least 85% of the time so they will have to be very flexible with travel across the Sydney Metro region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Your day-to-day responsibilities

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issuesProactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills and experience we are looking for

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Note

As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

Brennan is an equal opportunity employer.